Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands. Our valued clients leverage the power of Paytronix across 50,000 sites globally to create seamless, personalized, and brand-authentic experiences that foster lasting relationships with their customers. For more than 20 years, Paytronix has been a trusted partner helping brands maximize the lifetime value of their guests and grow more profitable businesses. For more information, visit www.paytronix.com.

The kind of person we’re looking for:

The restaurant and convenience store industries are going through a tremendous evolution and Paytronix is on the forefront of innovating to support these changes. Will you join us? As a Configurations Specialist, you will be instrumental in ensuring Paytronix’s customers get the support they need to drive tremendous value from our suite of guest engagement products and successfully transform in this time of great change.

This is the perfect role for someone who is technically minded, interested in learning enterprise SaaS software, and loves configuring systems. Paytronix is looking to hire Configuration Specialists who will work within our technical customer success team to configure and execute customer loyalty, order & delivery and gift card projects within our platform.  The Configuration Specialist will be responsible to precisely gather requirements from the customer, convert those requirements into configurations, perform testing to ensure accuracy, and work with the customer to release them into production on time. This is a great role to learn all about the Paytronix platform and build your technical software skills to grow your career.

The kind of stuff you’ll be doing:

  • Assist client corporate Marketing and/or IT staff with remote configuration of restaurant and convenience store campaigns, promotions, gift card orders, and marketing programs
  • Perform set-up and configuration of the Paytronix platform to support customer needs
  • Assist customers with Gift Card orders - including generating card numbers, testing and uploading card data, and clearly communicating status updates with customers and third-party vendors throughout.
  • Clearly communicate (verbal and written) to set expectations and provide guidance and updates as case progresses
  • Gather and organize requirements and requested timing for projects under ownership to ensure complete, accurate, and on-time design
  • Validate that projects are developed in a sustainable, scalable way utilizing the platform as intended
  • Work with customers to ensure that proper user acceptance testing is performed
  • Manage a dynamic queue of projects with attention to client alignment and satisfaction
  • Capture complete project notes in project management system, including customer communications, requirements, steps and results, and resolution.
  • Escalate projects as appropriate, including on behalf of Enterprise clients, and ensure successful closed loop with all stakeholders
  • Effectively balance rapid project completion with maintaining high quality of service and communication
  • Draft training and reference materials for customers to access in our Customer Resource Center to help educate and strengthen their use of the Paytronix platform.
  • Ensure projects are addressed and resolved according to documented Service Level Agreements (SLAs)

The kind of skills and experience you’ll need:

  • Technically-minded and detail-oriented with a passion for problem solving and completing projects.
  • Solid organizational skills including attention to detail; ability to multi-task and manage various project elements simultaneously.
  • Ability to quickly learn new technology, including demonstrating mastery of basic and intermediate product features and proficiency with advanced features in a fast time frame.
  • BS or BA degree and/or relevant work experience within the computer and/or IT industry.

The extra stuff that would be nice:

  • Experience with loyalty programs, in the restaurant or convenience store industries, and/or with point-of-sale systems such as Micros, Aloha and Toast.
  • Knowledge of software configuration, installation, and testing.
  • Experience with the use of APIs in software products.
  • Experience with client services including the delivery of training sessions

 

Salary Range: 70-75k

Benefits:

  • Medical Insurance -- Choose from 3 Medical Plans (PPO, HMO, and High-Deductible)
  • Dental and Vision Insurance
  • Company paid Life Insurance, Short-Term Disability (STD) and Long-Term Disability (LTD)
  • 401K with generous company match; 2-year vesting
  • Flexible Spending Account (FSA)
  • Health Reimbursement Account (HRA)
  • Tuition Reimbursement
  • Generous PTO

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Paytronix’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.