The kind of person we’re looking for:

We’re looking for a smart, curious, empathetic person to assist in leading our internal IT help desk.  We need someone that can go from repairing a laptop to managing a long-term project without missing a beat.  You will need to be a master troubleshooter, not afraid to tackle difficult problems, and open to all types of discussion and idea sharing.

 

The kind of stuff you’ll be doing:

  • Assisting fellow employees with technical issues.
  • Purchase and setup hardware for new employees.
  • Help teach other help desk team members advanced technical skills.
  • Maintaining our internal corporate computing environment, including Windows servers, Windows/Mac computers, VMWare, VoIP phone system, network cabling/switches/firewall.
  • Researching and pro-actively implementing enhancements to our existing IT infrastructure.
  • Acting as a primary point of contact for IT vendors, including purchasing new equipment, negotiating contracts, and evaluating cost effectiveness.

The kind of experience you’ll need:

  • Excellent communication, organization, and interpersonal skills.
  • Advanced Troubleshooting skills and a proven ability to “figure things out”.
  • The ability to accomplish projects in a timely manner with limited supervision.
  • Proficiency with Windows Domains, Office 365, OS X, and virtualization.
  • Experience assisting users remotely
  • Understanding of basic networking concepts.
  • 3-5 years’ experience in a related field.

The extra stuff that would be nice:

  • Experience with SANs
  • Programming knowledge (i.e. Python, CGI)
  • Experience with management and monitoring software such as Manage Engine or Nagios.
  • Degree or certificate in a related technology field
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