Marketing Manager (South Africa)

About Paystack

Paystack helps businesses in Africa accept payments from customers, from anywhere in the world. Thousands of ambitious teams of all sizes use our modern payments platform, including Xero, Zoho, Under Armour, Freedom of Movement, Delaire Graff, Intercape, Fila, and Crocs.

Founded in 2016 and acquired by global payments leader Stripe in 2020, our close-knit team serves many thousands of merchants in South Africa, Ghana, Nigeria, and Kenya, as well as early access users in Cote d'Ivoire, Egypt, and Rwanda.

We believe that we will win by recruiting talented people and giving them the space, resources, and support to do the best work of their lives.

We hire skilled people who are both clever and kind, treat them with respect, and give them the means to succeed. And we would love your help!

About the Marketing Manager (South Africa) role

We're looking for a creative, thoughtful, self-starter to partner with the Paystack South Africa Country Lead to spearhead Paystack's expansion efforts in South Africa. As the pioneer marketing hire in this region, you'll play a pivotal role in designing and executing campaigns that generate leads and also establish Paystack's brand presence.

This is a business critical role at Paystack that will have a significant impact across our GTM organization. We’re looking for someone who deeply understands South Africa's dynamic business environment, and understands how to build end-to-end, multi-channel campaigns across the customer lifecycle, inclusive of paid advertising, SEO, email, content, and events. You'll own the marketing plan for South Africa, leveraging cross-functional teams to achieve desired business outcomes, which include attracting new merchants, and nurturing existing relationships.

This is a high agency role with a strong mandate to experiment and make quick decisions on-the-ground. You'll have strong influence over Paystack’s strategy in our second largest market, as well as influence over the evolution of the marketing team at Paystack. We're looking to help ambitious businesses in South Africa scale with Paystack's growth tools, while building a truly excellent, world-class marketing organization based in Africa.

Our work at Paystack means that we often operate in opportunity-rich, but information-poor environments. What this means is that the ideal candidate is a creative powerhouse. You enjoy the challenge of coming up with innovative ideas for acquiring merchants, rolling up your sleeves to test your acquisition hypotheses, and keeping a close eye on the ROI of those efforts.

This is a hybrid-work role, requiring you to physically be in South Africa, with occasional visits to the Paystack South Africa office.

What you'll do

• Marketing Strategy: You’ll be responsible for creating end-to-end, multi-channel marketing plans across the customer lifecycle to increase brand awareness, acquire customers across self-serve and sales teams, and achieve other business objectives. You’ll partner with the Demand Generation, Sales Development Rep, Revenue Operations, and other internal and external digital marketing teams to grow a pipeline of Marketing Qualified Leads, nurture those leads through the sales funnel, and track lead metrics to optimise conversion rates and improve ROI.
• Marketing Analytics and Reporting: You’ll monitor and analyse marketing metrics to evaluate the effectiveness of marketing campaigns and initiatives. You’ll share reports and insights to stakeholders on performance, and recommendations for improvement.
• Product Positioning and Market Research: You’ll conduct market research to understand customer needs, market trends, and competitor activities. You’ll use this analysis to identify in-market opportunities and challenges, and help shape product positioning.
• Product Growth: You’ll lead the launch of new Paystack products in South Africa, grow adoption of existing products, and advise the Product team on opportunities for product-level mechanics to drive product-led growth.
• Content Creation: You’ll develop engaging and relevant content for marketing campaigns, including website content, blog posts, social media posts, email newsletters, white-papers, case studies, and brand videos in conjunction with the Global Paystack Marketing teams. You’ll ensure that Paystack’s owned channels consistently feature the South Africa perspective.
• Brand Management: You’ll maintain Paystack's brand identity in South Africa, ensuring consistency across marketing communications in South Africa, and manage both inbound and outbound press engagements.

Who you are

You'll thrive as the Marketing Manager (South Africa) if you:

• Have 6+ years of relevant experience in a comparable role, preferably within the technology sector.
• Excel in coming up with creative campaigns that capture attention, engage audiences, and differentiate the brand in market. You have demonstrated success acquiring customers across multiple merchant segments.
• Are able to think strategically and develop long-term marketing plans that align with Paystack’s overall goals.
• Have strong analytical skills to interpret data, analyse market trends, measure campaign performance, and make data-driven decisions to optimise marketing efforts.
• Have exceptional communication skills. In your written and verbal communication, you’re clear, compelling, and concise. You’re an exceptional communicator when you articulate marketing strategies, collaborate with cross-functional teams, and engage with internal and external stakeholders.
• Have leadership qualities that inspire and motivate cross functional team members, provide guidance and direction, and foster a collaborative and positive work environment.
• Care deeply about building excellent marketing organizations. You're curious about the art and science customer acquisition, retention, and brand building, and you're eager to test your hypotheses for how to grow a formidable, word-class marketing organization in Africa.

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