Paysend is a UK-based FinTech company that has over 7 million customers and is on a mission to change the way that people and businesses globally manage their money.

Our growth has been fast and exciting. We were the first FinTech company to introduce global card-to-card transfers, connecting 12 billion cards issued by the international payment systems Mastercard, Visa, China Union Pay and local cards schemes, and we have strategic partnerships with many of the world’s top payment companies. Born in April 2017, we now serve customers in over 150 countries and have over 200 employees, having more than doubled in size since March 2020.

In May 2021, we secured US$125 million in a Series B funding round which valued the company at US$700+ million. Since then we’ve expanded into Asia-Pacific with the opening of our Singapore headquarters, we've opened our Americas and LatAm headquarters in Miami, and recently launched our new European Technology Centre in Belgrade, Serbia. Additionally, we've been recognized by Deloitte as the third fastest growing technology company in the UK in 2022, as well as featuring in Sifted's UK start-ups and scale-ups to watch in 2022 ranking. 

Paysend is one of the most popular and trusted digital money services in the world with 4.7/5 Trustpilot score

Our success is built on supreme technology, friendly customer service and, of course, the very best talent in the FinTech industry. We’re looking for the future gamechangers of FinTech to join us as we positively disrupt the personal and business payments markets and make financial services more accessible and inclusive for individuals and small businesses around the world.

Every day is a new challenge at Paysend, and we approach each project with ambition, innovation and creativity.

Director of Design Job Description

As we enter the next phase of Paysend’s growth, we’re looking for a Director of Design to lead and grow our remote Product Design team across our Consumer, Business and Enterprise tribes. This role will report to our Chief Product Officer.

Each tribe is divided into a set of independent Missions with their own objectives and key results (OKRs), who create and deliver their own roadmaps with cross-functional teams made up of experts from across the company. In 2022, we will increase the number of Missions from 7 to 12, and therefore we will need to grow the design team in line with this from its current size of 6.

Further, there will be the opportunity to evolve how we work to maintain our efficiency and standards at the increased scale. You will be the guardian of the Jobs to be Done (JTBD) across all of our tribes and missions; you will establish a small customer research team to truly capture the voice of the customer; you will introduce new design practices such as a lightweight design system to help the team maintain their speed and consistency; and you will continually look to raise the bar on the quality of the UX and visual design work of the team.


What you’ll be doing

Being the overall owner for Design, and ensuring that our Mission teams design ‘best of the best’ products that get right to the heart of the customer's needs, and make our products stand out from our competitors. 

Building a world class team of remote designers, building processes that allow them to do great work, and coaching them along the way.

Establishing and maintaining a consistently used set of JTBD across all Tribes and Missions. You will ensure that everyone at Paysend understands exactly what our customers are trying to achieve with our product.

Creating an open culture that encourages designers to get feedback from customers and experts in the company, so we design great products. 

Raising the awareness of Paysend amongst the industry and design community as a company that does great design work.


What you’ll need to be successful in the role

Have a track record as a design leader from previous high-growth tech companies. Fintech experience is nice to have. Experience across consumer, direct business and enterprise is a strong plus.

Have unrealistically high standards of design so that we always stay ahead of our competition. You’ll also know when to move iteratively and quickly rather than trying to get something perfect first time.

Be a role model in the Paysend Principles, so you can coach the existing team and raise the bar further by hiring more great designers. 

Be an empathetic leader who builds great relationships with their team so that you get the best out of the team and they stay working for Paysend for a long time.

Be a great writer, communicator, and builder of relationships with experts across the company so they are welcomed into the design process in a way that ultimately helps us build better products.

Why Paysend?

We’re looking for people who share our passion for innovation, buy into the Paysend ethos and add value to our team. When you join Paysend, you’ll have the chance to grow and develop as the business does.

We believe in empowering people to be successful in their jobs, and we pay them fairly for their expertise. We give everyone the context and tools to operate as business owners and encourage our people to contribute with their hearts, minds and creativity.

In the fast-paced FinTech industry the Paysend journey may not always be easy, but we succeed by working together to create solutions that break the status quo. We employ the right people to help us steer the business towards success and global influence.

If Paysend sounds like the perfect company for you, we’d love to hear from you!

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At Paysend we value diversity. We're committed to creating and maintaining an environment where people can use their diverse backgrounds, experiences and ideas helping to create money for the future. We invite you to participate in the following DEI survey.

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