The Pattern Data platform was created for the rapid analysis of thousands of medical records. Fueled by AI, our platform efficiently reviews and categorizes documents at a speed 10 times faster, significantly reducing validation time by highlighting pertinent information crucial for litigation in medical analysis and personal injury cases. Our platform has been successfully implemented in major national settlements to process, adjudicate, and value claims.
At Pattern, our team is built on a foundation of innovation, integrity, and collaboration—values that consistently deliver excellence to our clients. We’re looking for a Client Experience Manager to join our growing team.
What You’ll Do
The Client Experience Manager is curious and passionate about improving the client experience through trust, business process, and data insights. You will impact the future of Pattern by communicating insights that will drive client adoption and success. Your experience and client knowledge will inform our product roadmap, and your work will be showcased to legal teams at leading US law firms. At Pattern, you will:
Client Success
Drive high-touch, high-impact relations with managing partners and staff at law firms to communicate data-driven insights and recommendations and to reinforce Pattern’s ROI
Drive product adoption and client loyalty by providing support and direction via Pattern’s product analytics and support tools
Analyze business processes and client data to quantity client health and to stay ahead of client challenges
Platform Configuration
Research and develop new algorithms based on scientific/medical criteria for current and future litigations
Through experimentation and sampling, edit algorithms and identify opportunities to improve model performance. Make recommendations to the internal team on risks and potential solutions
In collaboration with our team, define ways to improve the process to create litigation algorithms
Requirements
3+ years experience in client, management, consultancy, reporting and analytics
Prior experience in designing and implementing strategies related to business process improvement, automation, and/or document processing
Self-starter able to take on tasks with minimal oversight and guidance
Love of learning and an aptitude for absorbing and synthesizing technically complex information
Proven ability to work with top executives / management on critical issues
Excellent communication and presentation skills
Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
Ideal candidates will be able to show samples of work for professional, educational, or personal projects
Ready to meet us?
Please apply directly through our website or Linkedin. We are excited to hear from you!