Patreon is looking for someone to bring demonstrated experience to our team. Our Community Happiness team is looking to hire an enthusiastic individual who is excited to support our growing team. This person should love solving problems and care deeply about customer support. We are looking for a customer support rep with experience handling frontline support.
We believe that people who make great things should get paid for the value they give to the world. We strive to provide creators with insight, education, and tools that make it fast and easy to run a business as a professional creator so that creators can focus on making art.
Patreon aspires to be among the tech industry’s most inclusive work environments. To learn how we're working towards this, please click here!
We work hard to maintain a bottom-up decision-making culture. We empower our employees by providing a clear vision and tools to fulfill that vision. We believe that hiring smart, ambitious people, and giving them strong ownership of their work leads to the best results.
What you would do:
Troubleshoot and solve support tickets from patrons and creators
Take in-bound twitter support tickets from @PatreonSupport
Escalate issues to our P0 team or CH manager as applicable
Work with the Community happiness to to improve patron and creator-facing resources
File clear and concise bug reports to be triaged
Be the bridge from engineering to our users and from our users to our engineers!
Quickly learn the ins and outs of Patreon as a platform. There isn’t one thing about Patreon you don’t know about. Knowledge is power.
Skills you possess:
A passion for Patreon’s mission to support creators.
1+ years in a support position
Knowledge of ZenDesk is a plus
Enthusiasm for working directly with customers
Skills on skills for writing the most personal, helpful emails of all time
Superhero typing skills(you’ll be expected to solve ~70 inbound tickets a day)
Empathy! You understand where people are coming from and you genuinely care
Did we mention prompt!? Hurry up and apply--you’re already late!
What you will have the chance to learn:
Empathy for the experiences of creators and patrons
Technical knowledge with regards to searching a database
How to deliver concise feedback to cross-functional teams like engineering and product
Valuable hands-on QA experience with our product and engineering teams
Please note that the schedule for this position will either be Tuesday through Saturday or Sunday through Thursday.