Do you believe that creators should have the ability to get paid for the value they give to their fans?
We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.

Our user base has doubled in the last year alone, and we have paid over $500 million directly to creators on our platform. In order to support this level of growth, Patreon is looking for a UX Researcher. 

What you will do:

  • Conduct research that answers foundational questions and drives company strategy
  • Establish training, best practices, and scalable consulting processes to ensure that product teams (and beyond!) at Patreon can do tactical research with rigor
  • Evangelize research insights throughout the company, to help sustain an informed and empathetic organization

Skills and experience you possess:

  • You have 4+ years of experience conducting UX Research on product teams
  • You’re comfortable with a variety of research methods, at all stages of the product development process
  • You have experience conducting rapid and effective research and sharing actionable insights in a fast paced environment.
  • You’re familiar with design thinking methods and brainstorm facilitation
  • You are comfortable pushing back on requests for research when necessary
  • You’ve demonstrated ability to marry qualitative insights with quantitative data to tell a complete story

Even better if:

  • You’ve helped product teams learn to conduct and synthesize their own user research
  • You have experience designing and synthesizing high-volume surveys
  • You have experience with statistical analysis 

Projects you may work on:

  • Develop a deeper understanding of creator needs when it comes to financial reporting to aid in rollout of multi-currency functionality
  • Understand and develop solutions to creator pain points and prospective patron roadblocks
  • Establish training, best practices, and scalable consulting processes to ensure that product teams (and beyond!) at Patreon can do tactical research with rigor
  • Develop user personas

What you will have the chance to learn:

  • All about digital content creators

Who you'll work with:
At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.

Patreon aspires to be among the tech industry’s most inclusive work environments. Not only is it the right thing to do, but pursuing diversity of perspectives helps us build for our diverse community of creators and patrons. To learn how we're working towards this, please click here.

We work hard to maintain a bottom-up decision-making culture. We empower our employees by providing a clear vision and tools to fulfill on it. We believe that hiring smart, thoughtful, people and giving them strong ownership of their work leads to the best results. We encourage you to learn more about how we think about culture at Patreon, to make sure we’re the right place for you.

Want to learn more about Patreon?

  • Check out our reviews on Glassdoor
  • Check to see if you know a Patreon teammate on LinkedIn

Thanks very much for taking the time to learn about the team behind Patreon. If you want to join us changing creator’s lives, we’d love to talk.

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