Do you believe that creators should get paid for the value they give to their fans?
We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.

Our user base has doubled in the last year alone, and we have paid over $150 million directly to creators on our platform. In order to support this level of growth, Patreon is looking for an Operations Manager, Merch.

What you will do:

 

  • You will handle all operations with ourthe partners we are working with for an exciting new product area: Merch. You will be responsible for devising all processes and workflows required to help move merch from concept to reality.
  • This will include processes for ingesting products (think mugs, stickers, and custom-designed goods) and all of their associated metadata and design requirements from partners into the Patreon system.
  • You will also own process design for merch’s support operations, working closely with Patreon’s Customer Happiness team on execution -- ensuring that both creators and patrons alike have a phenomenal experience, even in the face of lost or damaged shipments.
  • Run point on finance needs for the merch product area, being the resident expert on things like international VAT and customs requirements, and making billing and invoicing recommendations.
  • Work closely with Patreon’s legal and risk teams to devise both content and financial risk-mitigation processes and systems.

 

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Skills and experience you possess:

  • This role is highly cross-functional and demands a strategic go-getter who leads through influence and executes quickly to get things done.
  • Demonstrated ability and keen desire to quickly build financial models that communicate new ideas and aid in discussions around weighing various tradeoffs.
  • Ability to quickly gather the necessary information to develop an informed opinion, and make recommendations.
  • Experience devising impactful new workflows or processes from scratch, and successfully seeing them through to implementation.
  • Solid project management skills.
  • Proactive communication style.
  • You are in love the idea of building a solution for sustainable funding of creators and the arts.

 

Projects you may work on:

  • Work with the product and engineering team to make recommendations to partners for how they can evolve their offering (product or API) to better integrate with Patreon.
  • Define the inputs for an effective and accurate pricing model for creators.
  • Model and make recommendations for Patreon’s merch pricing structure, and eventually technical product features, based on various ordering and manufacturing approaches (ie on-demand versus bulk).
  • Understand sales tax, international VAT, and customs requirements, and use these inputs to suggest product and pricing recommendations.
  • Handle all manual billing and invoicing of creators in the interim until an automated process is defined and built.
  • Sketch out a content review process and work with Trust & Safety to implement.

 

What you will have the chance to learn:

  • We’re building a new product completely from scratch! Your contributions will be critical to making sure we do the right thing for creators, and help them deliver unique value to their patrons.

Who you'll work with:

At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.

Patreon aspires to be among the tech industry’s most inclusive work environments. Not only is it the right thing to do, but pursuing diversity of perspectives helps us build for our diverse community of creators and patrons. To learn how we're working towards this, please click here

We work hard to maintain a bottom-up decision-making culture. We empower our employees by providing a clear vision and tools to fulfill on it. We believe that hiring smart, thoughtful, people and giving them strong ownership of their work leads to the best results. We encourage you to learn more about how we think about culture at Patreon, to make sure we’re the right place for you.

Want to learn more about Patreon?

  • Check out video testimonials, photos, and more on TheMuse
  • Check out our reviews on Glassdoor
  • Check to see if you know a Patreon teammate on LinkedIn 

Thanks very much for taking the time to learn about the team behind Patreon. If you want to join us changing creator’s lives, we’d love to talk. 

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