The Member Experience Team works directly with our members to understand, support, and engage our communities. We’re looking for a Member Experience Coordinator who has strong customer service skills to support our high touch member loyalty programs like our Team of Advisors, PatientsLikeMeInMotion, and other emerging programs geared towards member engagement.

As a Member Experience Coordinator, you’ll...

  • Be the point of contact for our high touch member loyalty programs — answer questions and manage logistics to ensure the best possible experience for our members. This happens via email, private message, phone, and in-person.
  • Develop in-person and online relationships with members to support company initiatives
  • Manage logistics related to supporting in-person member engagement including event planning, travel coordination, and scheduling efforts for member participation
  • Manage our InMotion program: schedule messaging, manage inventory, approve requests, facilitate shipping, facilitate donations
  • Exercise considerable independent judgment in coordinating with a variety of players including our members, internal stakeholders, and third party vendors who help support our member loyalty programs

We're looking for someone to join our team who...

  • Has excellent customer service skills and aims to delight our members
  • Is detail-oriented, with exceptional organizational and communication skills
  • Can get many things done in a day and do so independently
  • Is comfortable interfacing with both patients and vendors alike
  • Can be scrappy, make sound decisions and troubleshoot on your own
  • Has past experience working with patients or in healthcare preferred
  • Is excited about changing healthcare by putting patients first

Please describe in your cover letter why you are passionate about this role and working with our patient population. 

Note: This job is based in Cambridge, MA

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