We are looking for someone to fill a new position as Office Experience and Operations Manager. This is an amazing opportunity to join an innovative company. This role is responsible for ensuring the smooth functioning of the office experience and facilities in our Cambridge, MA office. As a member of the HR team you are an essential part of the employee experience and functioning of our organization. You will also be responsible for directing and coordinating office services and related activities. We are looking for someone that is extremely organized, detail oriented and able to multi-task – all under pressure and with an understanding and appreciation for confidentiality and employee experience. You will manage other facilities staff as appropriate including front desk/reception staff who handle mail, visitors, purchasing requests and general maintenance of our facilities. Reports to Global Head of Human Resources in Cambridge, MA. 

Essential Functions

  • Manage and ensure the daily operations of a busy office with mind for employee experience, scalability, long-term planning and budgets.
  • As a member of the HR team, partner with HR Business Partners, Recruiting and Benefits teams to ensure experience and facilities contribute to best in class employee and visitor experience.
  • We are a growing organization, services and programs need to be developed with scalability in mind and for the maximum utilization of services and equipment.
  • Manage staffing of front desk reception. Reception is responsible for mail, phone, visitors, purchasing and daily facilities maintenance.
  • Ensure inventory of food and office supplies are met and cleanliness of office is kept at a high standard.  
  • Main point of contact for vendors of office supplies, food, real estate, deliveries etc.
  • Assist with special events and meetings – e.g. coordination of board meetings, company events and parties.
  • Coordinate with Office Management contacts in other U.S. offices to ensure consistency in employee experience within the organization and execute national and global meetings and events.
  • Assist with any special projects or last-minute requests

Additional Information and Requirements

Work Environment
This job operates in a fun, professional office environment. 

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the ability to occasionally lift office products and supplies, up to 40 pounds. You will also be asked to adjust tables, move chairs and other furniture on a daily basis to ensure the office and all conference rooms have a neat and orderly appearance.

Position Type/Expected Hours of Work
This is a full-time position, the regular schedule is: Monday through Friday, 8:30 a.m. to 5 p.m. This position is not eligible for working remotely.


  • Education: Bachelor’s degree preferred
  • At least 4 years of previous office management experience
  • Experience managing office facilities for 100+ employees.
  • Strong skills in all MS Office programs, expense reporting and other scheduling related tools.
  • Experience as a member of an HR team is a plus.

Key Competencies

  • Initiative – Must be able to spot opportunities for improvement on the fly and be resourceful in finding ways to address issues without supervision. Implement in the moment and long-term solutions and opportunities for improvement and increased scalability. 
  • Leadership – Must be able to demonstrate a cool and calm demeanor when managing internal and external stakeholders while always exhibiting a “can do” attitude
  • Time Management – Must be efficient with use of time and able to juggle multiple priorities
  • Decision Making – Must be able to make independent judgements without input from others
  • Communication Proficiency – Must regularly and proactively communicate the status of projects and/or issues to the correct audience
  • Exceptional organizational skills – Must be maniacal about organization and the challenge of organizing others 
  • Customer Focus – Is dedicated to meeting the expectations and requirement of internal and external customer; gets first-hand customer information and uses it for improvement in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Interpersonal Savvy – Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.


Apply for this Job

* Required
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X
When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at PatientsLikeMe are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.