Job Summary:

This position is responsible for maintaining and sustaining HealthTell’s change control, training and documentation processes and supporting all related activities in accordance with HealthTell’s processes, 21 CFR Part 820 and ISO-13485. Responsible for creating and maintaining and controlling all quality system records, establishing, upgrading and supervising document control process, standards creation and organization, change order system management and document control system security.  Support departments by creating, processing, distributing and controlling revisions of the quality system and related documentation.

HealthTell and PatientsLikeMe are now central parts of iCarbonX's Digital Life Alliance, which is working to combine biological and patient-generated data with artificial intelligence technology to more rapidly detect meaningful signals about health, disease and aging, deliver a personalized guide for living a healthy life, and help industry learn even more about how to improve outcomes, and lives.

This position is based in Chandler, Arizona but is expected to support other company and Alliance partner locations, as needed. Reports to the Director of Quality. 

Primary Responsibilities:

  • Manage the change control system; review, route, assess impact and release change orders.
  • Maintains and continuously improves document control system and SOP’s per FDA regulation standards requirements.
  • Generate/present QA reports as needed and coordinate data for management review
  • Monitor status of in-process document changes to ensure timely revisions.
  • Able to positively interact with internal and external customers.
  • Assist customers with problem solving and offer possible solutions utilizing understanding of the job and applies knowledge and skills to complete a wide range of tasks.
  • Support HealthTell during internal/external audits.
  • Maintain record integrity by the archiving and retrieving of record
  • Manage and maintain external standards.
  • Must be able to work independently and lead projects.
  • Oversee the maintenance of the document management system for Quality Records master drawings, CO’s, Specifications, SOP’s, etc., as required.
  • Responsible for Change Control Administration. Reviews CO’s for accuracy, Monitor and follow-up on the status of required action.
  • Controls obsolescence of documents
  • This position assumes and performs other duties as assigned. 


  • Bachelor’s degree biology or related field.
  • 4+ years of experience in a compliant quality system pharmaceutical or biotech company and experience with both paper and electronic documentation control, training and change control.
  • Thorough knowledge of all aspects of training, documentation control and Change processes.
  • Aptitude for detail, accuracy and excellent organization skills, knowledge of PC based programs such as: Microsoft Word, MRP system, Excel and data input.
  • Ability to identify, and resolve problems, and handle multiple assignments.
  • Great and proven communication skills.

Desired Competencies:

  • Ability to effectively lead the documentation services function and engage senior management on quality issues
  • Strong project management skills with an emphasis on critical thinking and problem solving
  • Outstanding written and verbal communication skills
  • Ability to coordinate & influence across various parts of the company
  • Committed to the values of integrity, accountability, transparency, scientific rigor and drive 

About iCarbonX:

In April 2018, we formed the iCarbonX group with the merger of 3 companies - CarbonX, PatientsLikeMe, and HealthTell.  Our vision is to fundamentally transform the healthcare & wellness of individuals & communities by unlocking the power of deep & dynamic digitization of biological information. By combining multi-omics biological data, smart device biophysical data and patient’s phenotypic data with artificial intelligence, iCarbonX will enable a real-time, deep assessment on one’s health and wellness, and deliver a personalized guide and range of products to help people live a healthy, longer life. To achieve our vision, we are developing state of art multi-omics technology platforms to digitalize biological data and apply insights gained from the process into development of medical and wellness products. 

iCarbonX is an equal opportunity employer.


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