PatientPop is the leader in practice growth with the only all-in-one solution that empowers healthcare providers to improve every digital touchpoint of the patient journey. As experts in the healthcare technology space, PatientPop makes it easy for providers to promote their practices online, attract patients, and retain them for life.

We've grown from a small, scrappy team to a workforce of 400+ driven individuals who are committed to scaling smarter. As we move into our next phase of growth, we're looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company's long-term goals.

Are you ready to really dig into a new role? We're looking for you.

 

Why you're important to us:

PatientPop is seeking a People Operations Business Partner to join the team to support our growing company.  This senior generalist role will balance tactical execution with strategic guidance, serving as an employee champion and change agent. As a senior member of the People Operations team, you will act as a key resource for internal partners across the business.  You will execute activities related to the entire employee life cycle including onboarding new employees, performance management, mentoring initiatives, employee relations, compliance, and offboarding.  The People Operations Business Partner provides direct support and counsel to employees and managers via coaching and development, relationship management, and conflict management.  

Who is the People Team? 

We’re passionate about the employee experience and believe in creating a fantastic work culture for our company. Our team is fun, but we work really hard to make PatientPop a great place to work.


How you will contribute:

  • Build, develop, and maintain strong collaborative, consultative working relationships across the business
  • Expand the People Operations presence, be visible to employees and managers across the business; answer general employee and manager questions on a day-to-day basis
  • Facilitate sessions during our new employee onboarding/orientation process
  • Conduct exit interviews and report on findings/themes on a quarterly basis 
  • Manage employee visas and immigration needs 
  • Drive performance management across the business, monitoring the implementation of our performance improvement process with non-performing employees
  • Manage employee relations issues by providing counsel and guidance to managers on grievance, disciplinary, and performance issues; lead investigations when necessary
  • Lead our bi-annual performance evaluation process and revise process as needed
  • Develop and deliver program focused on building skills and capabilities needed for upward career progression
  • Develop career paths for employees and managers across the organization and engage in succession planning with management and leadership teams
  • Lead PatientPop’s mentorship program
  • Partner with recruiting on internal transfers and internal mobility opportunities
  • Manage leave of absence cases
  • Assist the Manager, People Operations with the coordination of employee and manager training & professional development programs
  • Deliver exceptional communication, keeping people team and leadership across the business informed of the state of morale, employee issues, cultures, performance, etc. to drive engagement and retention
  • Stay up to date on US HR laws (payroll, benefits, compliance, terminations, leave of absences, etc.).
  • Model and reinforce our cultural values.


You will stand out with:

  • 5+ years of experience in an HR Generalist or HR Business Partner role
  • Proven experience being the face of HR, representing policies and practices to managers and employees across the organization
  • Consultative approach and ability to work autonomously 
  • Ability to present to small and large groups of people and command a room regardless of the content you are presenting

PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life.  Learn more at patientpop.com

 

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

 

#LI-JF1

#LI-Remote #Nationwide

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at PatientPop are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.