PatientPop is the leader in practice growth with the only all-in-one solution that empowers healthcare providers to improve every digital touchpoint of the patient journey. As experts in the healthcare technology space, PatientPop makes it easy for providers to promote their practices online, attract patients, and retain them for life.
We've grown from a small, scrappy team to a workforce of 400+ driven individuals who are committed to scaling smarter. As we move into our next phase of growth, we're looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company's long-term goals.
Are you ready to really dig into a new role? We're looking for you.
Why you're important to us:
As a Customer Support Web Designer, you will work closely with Customer Support Representatives to gather and implement web design requests coming straight from our clients. You will develop a strong pulse of the needs of our clients based on interaction and submitted cases. You may also have the opportunity to design full sites from time to time. This position works closely with the Design team and is mentored by the Sr. Support Designer. Goals for this position include making sure the PatientPop brand and reputation are upheld by providing world class service to our customers through meeting our Service Level Agreements.
How you will contribute:
As a Customer Support Website Designer, you will use a SquareSpace / Wix type platform to edit websites for medical clients across the country.
You will stand out with:
- At least 1 year of professional design experience and/or a recent graduate from a design program
- Proficiency in Adobe Photoshop
- A true customer advocate who knows what it means to go above and beyond for the customer
- Proven time management and organizational skills
- Demonstrated knowledge of color theory and image composition
- A portfolio demonstrating graphic design principles and technical expertise
- Demonstrated understanding of user experience principles, web trends, standards, and best practices
- Outstanding organization and multitasking skills
- Proven ability to drive results under pressure
In your first 90 days you will:
Become an expert on our product, our client needs, and best practices. You will achieve a workflow that includes close communication with Customer Support Representatives and other internal departments in order to achieve set key metrics that help guarantee customer satisfaction. You will become accountable for daily, weekly, and quarterly goals that ensure customer satisfaction and compliance for your team.
PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life. Learn more at patientpop.com
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.