Build the Path Forward

At Path Robotics, we’re attacking a trillion dollar opportunity - doing things that have never been done before to support an industry hurting from a lack of skilled labor. Big, hard problems are what Path tackles every day and our people are our greatest asset to get that job done. Our intelligent, hardworking team of people do the impossible every single day, yet remain incredibly kind, humble, and always ready to support one another. 

We are looking for an experienced Customer Success Manager to enable a seamless implementation of Path’s products while laying the foundation for future account growth.. You will serve as the voice of the customer to drive cross functional alignment; ensuring customers are receiving the most value possible from our products. You will report to the Head of Customer Success and will join a team of dedicated, supportive, and enthusiastic people to help create the future of manufacturing. Come solve the hardest problems with the best team on the planet!

What You’ll Do

  • Internal project management: You will be the fusion between engineering and sales and run all customer facing initiatives
  • Fulfillment/deployment: You will ensure successful deployment of our system at all customers’ locations and will make sure the process is scalable and repeatable.
  • Deployment of service/customer service: You will ensure we are upholding a commitment to our customers and are taking all actions necessary for optimal performance, agreed on cycle times, and continuous improvement.
  • Portfolio Growth: You will be responsible for growing ARR from existing accounts.

Who You Are

  • You have experience communicating around technical subjects, with non-technical individuals
  • You're experienced in managing a project through the entire lifecycle - preferably automation or manufacturing experience
  • You have driven planning, scheduling, budgeting for time-sensitive and critical project launches within the industrial or manufacturing space
  • You are capable of negotiating with stakeholders (internal and external) at an executive leadership level
  • You are excited by the prospect of growing a book of business with modern monetization strategies
  • You are a detail-oriented person that can operate in a fast paced environment
  • You are excited by the opportunity to be a part of a venture-backed startup, where your work will have an immediate and direct impact
  • You are passionate about what you do and enjoy working in a collaborative environment
  • You like the idea of working at a tech startup with all the perks that go with that - free lunch, unlimited time off, team events, and great benefits

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*To continue to keep our team safe as we navigate the pandemic, we are requiring all in office staff to submit and validate their vaccination status.

Why You'll Love It Here

  • Free lunch every day
  • Flexible PTO
  • Medical, Dental and Vision insurance with 100% coverage on monthly medical premiums for you and any dependents (nothing comes out of your paycheck!)
  • 6 weeks 100% paid parental leave plus an additional 6-8 weeks maternity leave for the
    birthing parent (12-14 weeks total)
  • 401K through Empower
  • Paid Referral Bonus

Job Type: Full-time

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We'd like to know a little more about you. Answering these questions is completely voluntary, but we'd be forever grateful since the information will help us evaluate and improve our recruitment and diversity efforts. Whether or not you decide to answer the questions will not affect your application with us. Any information you submit here will be kept secure and confidential and has no effect on your opportunity for employment. 

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