At Pathlight, our customers trust us to streamline the science of management so they can focus on the art. Pathlight takes large, complex data sets and elegantly performs the data analytics, metrics tracking, and aggregation necessary to distill them into actionable insights for managers and their teams. We’re looking for a strategic and creative Implementation Analyst to work with our new and existing customers on building the Pathlight metrics that are critical to their team’s success.
On top of being a technical advisor and advocate for our customers, this person will also be responsible for ensuring that our clients get day-to-day support that is needed if any issues or concerns arise throughout their integration process.
You might be a good fit if you:
Love diving into large and complex data sets
Are excited by the opportunity to learn new technologies
Care deeply about the customer experience
Have an insatiable curiosity and a passion for problem solving
What you’ll do:
Work with new and existing customers to build out KPIs in Pathlight
Ensure customer data is clean and correctly logged
Troubleshoot any issues related to metric syncing and data validation
Partner with our Customer Success and Engineering teams to ensure a seamless onboarding experience for Pathlight customers
What you’ll bring:
Experience building, maintaining, and visualizing complex data models in Excel
Familiarity with SQL and the desire to continue to learn and develop
Unparalleled attention to detail and the ability to solve problems quickly without compromising quality of work
Excellent communication skills both with customers and team members
Nice to have:
Basic familiarity with or an interest in learning Python or another scripting language
Experience working as an analyst or technical customer success manager
A dog. We like dogs.
At Pathlight, we believe diversity is critical to building a product that will serve the needs of all of our users. Pathlight is committed to building an environment where people of all backgrounds can do their best work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.