About the position

At Pathlight, we’re empowering a segment of the workforce that is underserved by technology: the frontline manager. Making frontline managers more effective and efficient not only drives team performance, equity, and happiness, but has ripple effects across a company. We’re doing work that really matters, and our love for our customers reflects that.

Because Pathlight’s management automation platform is a new category of software, the customer success team plays a critical role in educating, empowering, and driving adoption and positive change in our customers’ organizations. Our foundational team is obsessed with creating value for our customers, and we’re seeking a passionate team member who can solve tough problems and manage multiple moving pieces around onboarding, adoption, engagement, and account growth and renewals. 

You might be a good fit if you are:

  • Disciplined, self-motivated, and eager to collaborate cross functionally
  • Comfortable navigating ambiguity and delivering results in a rapid-growth environment
  • Diplomatic, tactful, and poised under pressure when working through complex customer issues
  • Willing and able to create a delightful customer experience while driving business results

What you’ll do:

  • Facilitate and drive success through entire customer lifecycle, making Pathlight a key part of every stakeholder's day and an essential part of their business
  • Develop a trusted advisor relationship with key decision makers to prioritize attainment of mutual business goals and success criteria
  • Become a management automation and Pathlight platform expert; proactively identify ways for customers to maximize their use of the platform, share best practices, and create opportunities to expand revenue
  • Measure customer success rigorously using data and help drive the strategy of the customer success team
  • Advocate for the customer internally, ensuring key company decisions reflect customer perspectives
  • Help drive customer references and case studies

What you’ll bring:

  • 1-3 years at a SaaS venture-backed high growth company in a customer-facing role
  • 2-4 years of experience in a client-facing consultative role
  • Excellent problem-solving, project management, and written and verbal communication skills

Nice to have:

  • Interest in learning new technologies quickly
  • Familiarity with SQL or a willingness to learn
  • Previous experience in a startup environment
  • A dog. We like dogs.

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