At Pathlight, we’re empowering a segment of the workforce that is underserved by technology: the frontline manager. Making frontline managers more effective and efficient not only drives team performance, equity, and happiness, but has ripple effects across a company. We’re doing work that really matters, and our love for our customers reflects that.
Because Pathlight’s management automation platform is a new category of software, the customer success team plays a critical role in educating, empowering, and driving adoption and positive change in our customers’ organizations. Our foundational team is obsessed with creating value for our customers, and we’re seeking a passionate team member who can solve tough problems and manage multiple moving pieces around onboarding, adoption, engagement, and account growth and renewals.
You might be a good fit if you are:
Disciplined, self-motivated, and eager to collaborate cross functionally
Comfortable navigating ambiguity and delivering results in a rapid-growth environment
Diplomatic, tactful, and poised under pressure when working through complex customer issues
Willing and able to create a delightful customer experience while driving business results
What you’ll do:
Facilitate and drive success through entire customer lifecycle, making Pathlight a key part of every stakeholder's day and an essential part of their business
Develop a trusted advisor relationship with key decision makers to prioritize attainment of mutual business goals and success criteria
Become a management automation and Pathlight platform expert; proactively identify ways for customers to maximize their use of the platform, share best practices, and create opportunities to expand revenue
Measure customer success rigorously using data and help drive the strategy of the customer success team
Advocate for the customer internally, ensuring key company decisions reflect customer perspectives
Help drive customer references and case studies
What you’ll bring:
1-3 years at a SaaS venture-backed high growth company in a customer-facing role
2-4 years of experience in a client-facing consultative role
Excellent problem-solving, project management, and written and verbal communication skills