About the position
At Pathlight, we’re empowering a segment of the workforce that is underserved by technology: the frontline manager. Making frontline managers more effective and efficient not only drives team performance, equity, and happiness, but has ripple effects across a company. We’re doing work that really matters, and our love for our customers reflects that.
Because Pathlight’s management automation platform is a new category of software, the customer success team plays a critical role in educating, empowering, and driving adoption and positive change in our customers’ organizations. Our foundational team is obsessed with creating value for our customers, and we’re seeking a passionate team member who can solve tough problems and manage multiple moving pieces around onboarding, adoption, engagement, and account growth and renewals. Sound like you?
What you’ll do
- Facilitate and drive success through entire customer lifecycle, making Pathlight a key part of every stakeholder's day and an essential part of their business
- Develop a trusted advisor relationship with key decision makers to prioritize attainment of mutual business goals and success criteria
- Become a management automation and Pathlight platform expert; proactively identify ways for customers to maximize their use of the platform, share best practices, and create opportunities to expand revenue
- Measure customer success rigorously using data and help drive the strategy of the customer success team
- Advocate for the customer internally, ensuring key company decisions reflect customer perspectives
- Help drive customer references and case studies
What you’ll bring
- 1-3 years at a SaaS venture-backed high growth company in a customer-facing role
- 2-4 years of experience in a client-facing consultative role
- Demonstrated ability to create a delightful customer experience while driving business results
- Excellent problem-solving, project management, and written and verbal communication skills
- Ability to learn new technology quickly
- Comfort navigating ambiguity and delivering results in a rapid-growth environment
- Discipline, accountability, and eagerness to collaborate
- Diplomacy, tact, and poise under pressure when working through customer issues
What you’ll get
- Significant opportunity to manage key relationships and drive strategically important projects
- The opportunity to collaborate with team members across the company
- A culture that promotes discussion, different viewpoints, and discovery
- A rigorous and supportive environment that encourages you to bring your ideas forward, use data to support decision-making, and take calculated risk
- 401k and medical, dental, and vision benefits
- Office pups
