What You’ll Accomplish:

  • You will help our existing users get the most value out of PartsTech.
  • Your day-to-day tasks include but are not limited to: answering incoming calls, troubleshooting failed orders, creating/reviewing Tier 1 tickets, configuration requests, creating new and potential customer accounts as well as helping our existing customers with account updates.
  • You will take personal ownership of customer issues from beginning to end, diagnose software issues, develop and communicate solutions to help customers move forward and get the most value from PartsTech.
  • You will work closely with our customers and partners to effectively resolve issues in a timely manner via phone, email and chat on the Salesforce platform.
  • You will triage incoming requests and identify trends or patterns in customer issues.
  • You will identify, reproduce, and document bugs for the development teams.
  • You are going to collaborate with our Product, Sales and Development teams frequently.
  • You will develop a deep knowledge of the PartsTech platform and the auto care industry.
  • You will manage and respond to customer inquiries and support cases in the Salesforce platform.
  • You will support our inside sales team by making sure new customers are set up, ready to use PartsTech, and are delighted by their support experience.
  • You will manage day to day processing of returns and refunds.
  • You will assist in tracking and organizing customer issues and feature requests. You will leverage your customer knowledge to identify trends and patterns, and turn them into insights that can be used by our Product, Sales and Marketing teams.
  • You will update our customer records with any changes/updates that come your way through the customer-chosen communication channel.
  • You will contribute to the content development of our knowledge base to make sure we’re never researching the same questions twice. Help resolve requests before they come in.

Who You Are:

  • You’ve got 2+ years of customer support experience, ideally in a role where you’ve helped people leverage technology. 
  • You have experience helping others use web-based platforms. IT help desk experience is helpful but not required!
  • Familiarity with SaaS or Automotive or knowledge of the auto repair business, is a plus.
  • You have excellent verbal and written communication and time management skills.
  • You have a track record of success in inside sales and account management, reaching customers via phone and email. Proven experience with a sales/customer service role.
  • You have experience using SalesForce Lightning or similar CRM.
  • Experience using Slack, Google Suites, Fullstory, TeamViewer or other customer support applications.
  • You are self-motivated, with a strong work ethic paired with high energy and a positive attitude.
  • You have the ability to think on your feet and look for opportunities to help us improve our processes.
  • You’re customer-centric and naturally empathetic, with an ability to see things from the customer’s perspective.
  • You are outgoing and naturally personable, with excellent verbal and written communication skills.
  • You can thrive in an environment that often presents you with unstructured problems and ambiguity. 
  • You’re a quick learner, and find yourself able to adapt to new technology and processes easily. 
  • You are well organized and extremely detail-oriented.

Why You Should Join Us:

Our vision is to make it fast and easy for auto repair shops to find the right parts across all of their suppliers with one search. Together, PartsTech’s team helped countless businesses save valuable time so they can focus on their customers — and we’re just getting started.

The PartsTech team is a global, distributed group of passionate self-starters based in Cambridge, Hartford, CT, Eastern Europe and beyond. We are remote-first, privately held and venture-backed. 

PartsTech is proud to be an equal opportunity employer, and values diversity at every level of our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe you should bring your whole self to work, so come as you are. 


  • Generous PTO
  • Summer Fridays
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k) with Company Match
  • Health Savings Account or Flexible Spending Account
  • Dependent Care FSA
  • Employee Assistance Plan
  • Supplemental Insurance
  • Pet Insurance
  • Paid Parental Leave
  • Annual Events

Compensation: $50,000 Annual Base + Bonus

Location/Hours: This is a 100% remote role. 2 shifts available: 8:00 am to 4:30 and 11:30 pm to 8:00 pm EST, Monday through Friday.


Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in PartsTech’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Please reach out to our support team via our help center.
Please complete the reCAPTCHA above.