Senior Machine Learning Engineer - Generative AI & Evaluations Platform (f/m/d)*

YOUR MISSION:

As a Senior Machine Learning Engineer (f/m/d)*, you will work on Parloa’s Experimentation and Evaluation Platform and the models and software that power our generative AI products. You will work directly with product engineering and sales teams to help them evaluate and improve our AI Agents and the models that power them. You’ll build services that enable customers to evaluate AI Agents and run experiments. You’ll collaborate with Data Scientists to research and develop new product features - from testing new AI system optimisation frameworks to fine-tunning STT models on new languages and accents.

You’ll join the AI & Data Science Team, a collaborative group of Machine Learning Engineers and Data Scientists that own Parloa’s ML Platforms and Machine Learning models. The team is responsible for keeping Parloa at the forefront of research and development of Generative AI and AI Agent based products.

 

IN THIS ROLE YOU WILL:

• Take ownership of data science and machine learning projects that help us improve our generative AI product suite
• Collaborate with product engineering and sales to shape requirements and our product vision leveraging AI and LLMs in line with customer needs
• Execute machine learning projects end-to-end: understanding user-facing requirements, data gathering and transformation, exploratory data analysis, model productionization, maintenance and support, continuous improvement
• Shape our ML platform (ML / LLM Ops) by defining the requirements and/or designing and implementing parts of it in collaboration with our data platform and DevOps teams

Our Tech stack (AI & Data): Python, OpenAI, LangGraph, SQL, Microsoft Azure, Kubernetes, Terraform, Docker, MongoDB, MySQL, Redis, Eventhubs (Kafka), PostHog, Databricks, DeltaLiveTables, Preset

 

WHAT YOU BRING TO THE TABLE:

• 7+ years of experience as a machine learning engineer
• Experience working with NLP, LLMs and information retrieval; experience with LLMs in a production environment is a strong plus
• Strong proficiency in Python
• Experience working with big data technologies (e.g. Spark) and using ML Ops platforms (e.g. MLFlow)
• Experience with owning the ML process end-to-end: from gathering requirements to experimentation to productionisation, monitoring and optimization.
• Experience in leading medium-sized technical projects (3-9 months roadmap)
• Strong spoken and written communication skills in English

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

 

Your recruiting process at Parloa:

Recruiter video call → Hiring Manager Interview → Technical Stage (Coding Session) + Machine Learning (Case Study) → Meeting CTO

 

 

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

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Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.