Head of Global Content and Communications (f/m/d)*

YOUR MISSION:

As Head of Global Content and Communications (f/m/d)* you will design and execute a strategy that positions Parloa as a global AI thought leader, driving business impact through high-quality content, PR, and social media. You will build and lead a high-performing, agile team, ensuring excellence, credibility, and strong brand awareness. This role requires hands-on execution, particularly in PR, alongside strategic leadership and innovation.

IN THIS ROLE YOU WILL:

• Content Strategy: Develop and implement a global content strategy focused on business value, AI thought leadership and amplifying core messaging.
• Content Production: Build and manage a scalable content engine leveraging internal and external resources to deliver high-quality, timely content.
• Thought Leadership: Lead the creation of white papers, industry reports, and strategic content aligned with business goals.
• AI-Driven Approach: Promote AI-powered tools to enhance content creation efficiency and innovation.
• SEO & Social Media: Drive SEO strategy and oversee social media initiatives to improve content visibility and engagement.
• Global PR Leadership: Manage PR campaigns, agency relationships, and media partnerships to expand brand reach and credibility.
• Performance Insights: Track and analyze metrics to optimize content, SEO, and PR strategies while staying ahead of industry trends.

WHAT YOU BRING TO THE TABLE:

• Extensive Content & Comms SaaS Experience: At least 7 years in content strategy and global PR roles within the SaaS industry. 
• Leadership Excellence: Proven track record of building, coaching, and managing high-performing, agile teams.
• Strategic Vision: Strong ability to design and drive an industry-leading content and comms strategy that aligns with business objectives.
• Hands-On PR Expertise: Demonstrated success in managing global PR efforts, including agency management and editorial tasks.
• SEO Success Track Record: Proven ability to develop and execute a comprehensive SEO strategy that drives measurable results.
• Enthusiasm for AI: Passion for AI, with experience in leveraging AI tools to enhance content creation and operational efficiency.
• Collaboration: Exceptional interpersonal skills, with the ability to work closely with stakeholders from cross-functional teams, media, journalists, C-level executives, and strategic partners.
• Editorial Excellence: Strong editorial and writing skills, ensuring quality and alignment with brand messaging (For reference, check out our blog.)

NICE TO HAVE:

• Proficiency in German: Proficiency in German is a big plus.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
• Competitive compensation and equity package.
• Flexible working hours, unlimited PTO, and travel opportunities.
• Access to a training and development budget for continuous professional growth.
• ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
• Regular team events, game nights, and other social activities.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task  → Leadership Assessment → Meeting the team/stakeholders → C-level interview

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.