PARALLEL

Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. So, bring yourself and your best ideas. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

IN A NUTSHELL…

Parallel is one of the largest privately held, vertically integrated, multi-state cannabis companies in the world, owning and operating dispensaries in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, facing unique challenges and constantly challenging ourselves to achieve more, then Parallel is for you. We work hard, we lean on each other, and we are passionate about a pretty ambitious vision… pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

Provide technical and application problem resolution as well as being the escalation point related to hardware and software products deployed by end users in the business. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software. This position will relish not just utilizing technology to assist in all things support but is constantly looking for ways to enhance and improve current processes through project-related work. The right candidate for this role has the opportunity to grow and take on broader responsibilities across the IT function and beyond. 

WHAT YOU WILL BE DOING

  • Support of Office 365 applications (Outlook, Word, Excel, PowerPoint, Visio, Project).
  • Provide all levels of contact and problem resolution for customer issues.
  • Operate all IT services according to management protocols and Service Level Agreements.
  • Understand strategic direction set by senior management and implement methods and procedures set by management.
  • Update and maintain Help Desk Documentation and knowledge base articles.
  • Work on assigned projects within stated timelines while maintaining ticket queues and associated SLAs.
  • Communicate with stakeholders regarding the system or applications to accurately define issues, and to interpret and design a resolution.
  • Work with vendors to resolve issues when required.
  • Requires travel as-needed and participation in after-hours on-call rotation.
  • The person in this position frequently communicates with other employees/customers. Must be able to exchange accurate information in these situations.
  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EXPERIENCE AND SKILLS YOU’LL BRING

  • Age 21 or over (Required)
  • High School Diploma or equivalent (Required)
  • Valid Government-Issued Photo ID (Required)
  • Basic experience with API integration and data manipulation. 
  • Demonstrated ability to learn complex software tools quickly.
  • Knowledge of network technologies (LAN, WAN, wireless).
  • Required experience: Bachelor’s degree; or 7+ years of related IT experience.
  • Technical Certifications a plus but not required.
  • Hardware Support:
    • Configure, Deploy, and Troubleshoot issues with Desktops, Laptops, Phones, and other peripherals.
    • Setup/install/troubleshoot local, wireless, and network printers.
    • Install and troubleshoot broadband wireless devices and software.
    • Understanding of a domain/corporate IT environment including PC/Laptop/Mobile phone setup.

YOU WILL BE SUCCESSFUL IF YOU…

  • Are self-motivated; micro-managing isn’t fun for anyone
  • Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
  • Can work fast and be flexible; our industry is always changing
  • Play nice with others; we collaborate with each other a lot
  • Think creatively; sometimes, the “traditional” solution isn’t the best one

WHAT YOU GET

  • Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs
  • Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
  • Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry
  • Employee discount
  • Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity

PHYSICAL REQUIREMENTS

  • Must be able to remain in a stationary position 75% of the time.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

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