Driven by the mission to democratize education, Paper is the largest provider of educational support, supporting millions of students through partnerships with thousands of school districts. Paper helps deliver true educational equity through their category leading Educational Support System (ESS) that offers virtual access to 24/7 tutors and essay reviewers. Founded in 2014, Paper philosophically believes that all students should be given the tools and resources to reach their academic potential, independent of socio-economic status, geography, language or other barriers. We are headquartered in Montreal, Quebec with remote employees across the US and Canada. Paper is proud to have been named by GSV as one of the most transformational growth companies in digital learning.

Paper is looking for a Los Angeles-based Senior Customer Success Manager to support 20,000 students in grades K-12 at Compton Unified School District.  As Compton Unified School District’s designated Senior CSM, you’ll guide Compton Unified School District to deploy Paper successfully and ensure the district continuously gains value from our products and services throughout the school year. You’ll be on campus regularly, meeting with administrators, students, teachers, and community groups to help the district adopt Paper successfully. 

As a customer-focused company, Paper places importance on understanding the compelling needs and problems facing our customers. By helping address these problems, you will drive revenue retention and growth.

Responsibilities 

  • Develop a thoughtful understanding of Compton Unified School District and their core goals.
  • Work on-site with customers to develop success plans that outline how Paper adoption will address their critical needs both immediately and in the future.
  • Build relationships and network with key stakeholders on-site across Compton Unified School District school district to achieve successful execution of their objectives.
  • Meet regularly with the district taskforce and school leaders on-site to ensure they are on track for success.
  • Retain and grow the revenue for Compton Unified School District, owning gross revenue retention.
  • Use Salesforce and Tableau to analyze Compton Unified School District’s data to identify, communicate, and act upon both risks and opportunities.
  • Conduct periodic customer health-checks and review customer health scores.
  • Collaborate with Paper’s Onboarding, Technical Implementation, and marketing teams to set Compton Unified School District up for success on Paper.
  • Serve as the voice of the Compton Unified School District community cross-functionally within Paper, providing feedback and insights internally.
  • Work collaboratively with the marketing team to build customer references, craft case-studies, and co-develop resources.

Qualifications:

  • 2+ years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization.
  • 2+ years in project and change management.
  • Strong relationships across Compton Unified School District 
  • Ability to travel to Compton on a weekly basis
  • Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment.
  • Strong “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done.
  • Strong creative problem solving skills in order to provide optimal business or technical solutions.
  • Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients.
  • The ability to thrive in a collaborative, team environment while working independently with minimal supervision.
  • Outstanding organizational skills and the ability to manage multiple tasks and requests.
  • Familiarity with public and private education systems, teachers/students.
  • Familiarity with technology and fast-growth startups * considered an asset

About Paper

A great place to work! Paper offers a fast-paced, dynamic, inclusive work environment where all employees have an impact. You will be challenged to achieve, develop, and grow as part of a hyper-growth company.

We are naturally curious and have strong attention to detail. We love working in a team environment where trust is key and we all strive to make an impact every day. If this sounds like the right fit, please apply and come work with us.

We believe that diverse teams build better products. Paper does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

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