If you like to cross your T’s and dot your I’s, and want to be a part of revolutionizing the way people pay their bills, then we need your help.
As Operations Specialist, you will handle Papaya’s bill review and payment fulfillment functions. You will be available to work 40 hours a week which includes weekends and some weekdays.
Teamwork, flexibility, communication, and a willingness to learn are of the highest importance. Papaya believes that diversity helps build an inclusive culture where all team members can grow, contribute, and feel valued. If you agree, we’d love to hear from you!
What you would be doing:
Validate data captured from user-submitted bills, or update that data into our system as necessary
Gather additional information from users via in-app messaging if required
Interact with merchants to provide payment on behalf of users in a variety of ways, including on the phone, on the web, or within our system
Meet or exceed expectations for targeted payment productivity
Take on additional responsibilities as the role and company evolves
We’d like to hear from you if you:
Have the correct schedule -- can work 40 hours a week, including weekends and some weekdays (you can choose your weekday schedule)
Have excellent verbal communication skills and a high level of comfort interacting on the phone
Are detail oriented and able to notice differences at a glance
Are willing to deal with customer/partner/merchant issues in both a routine and complex environment
Have great computer skills. Ability to learn new systems, use software while speaking on the phone and navigating the web. Proficiency in MS Office and/or G-Suite
Ability to think critically and use sound judgment in decision making
Ability to multi-task and a can-do, get-it-done attitude
If you have prior experience in data entry or customer service, don’t forget to mention it.
Papaya started in 2016 with a goal to alleviate the stress of paying bills. We’ve adopted our phones for everything else, why not eliminate the need for calls, mailing checks, and tedious web forms? We are expanding mobile share of the $4T US consumer bill space, and are one of the fastest growing startups in Los Angeles.
The key to our success? Our people. From engineering, sales, to operations, Papaya’s team is comprised of some of the most intelligent, humble, diverse, and resourceful people you’ll ever meet. With the help of successful investors including Sequoia Capital, First Round Capital, and Silicon Valley Bank; Papaya is building something special. Our impact-driven team receives competitive salary, benefits, equity, and agency.
We love to celebrate our incredible group of hardworking employees - and it shows. We’re proud to say that we were voted one of Built In LA’s Best Small Companies to Work for in 2020! Learn more and come join us. Find out what the next step in your career could look like here at Papaya.