Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama Platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than three million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

As a key part of the Client Success team, Panorama's Account Managers partner with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama has helped us improve education for our students in many important ways." With an outstanding renewal rate, extremely high customer satisfaction, and most important, stories from across the country about how Panorama has helped students receive a better education, our account managers have set a high bar. One of our big next challenges is to achieve strong year-over-year account growth; another is how to scale our support over a fast-growing client base.

We’re looking for an Account Manager to support and grow the Panorama self-service client base. You'll be responsible for managing one-to-many communication methods that support and engage SaaS clients at scale while channeling Panorama’s warm, client-centric tone. In order to successfully cultivate relationships with users and decision makers in the school and district environment, you will need to blend scalable processes with authenticity, empathy and person-to-person relationship building. Inside Panorama, you will serve as a “voice of the customer” and work across our team to make sure each client is using Panorama successfully. We pride ourselves on the authentic relationships we’ve built with our clients, and the passion for improving education that we infuse into every interaction; we will be excited for you to help Panorama continue and expand its famous client experience as we scale.

Key Responsibilities

  • Maintain and grow Panorama’s revenue, achieving best-in-class renewal rates across our self-service client base (90%+)
  • Develop creative and scalable strategies to improve expansion and referrals from Panorama’s self-service clients
  • Serve as the “voice of the customer” within Panorama
    • Gather and interpret data about product usage to inform development of new features and new products to further student impact
    • Advocate for the needs and interests of Panorama’s clients internally
      • Provide recommendations on product prioritization
      • Adapt marketing materials and other resources for use with self-service clients at scale
  • Design, build and maintain programs that contribute to the long term success of Panorama’s self-service client base
  • Build a familiarity with budget cycles and contract options preferred by our clients, including the structure of license fees, cycle and timing of renewals, and how to track compliance with SLAs
  • Report regularly to Client Success and Sales leadership on projected revenue from self-service clients

What We’re Looking For

  • 3-6 years of experience in SaaS or technology account management with direct responsibility for meeting revenue targets and growing customer lifetime value, with a demonstrated track record of building client relationships, retaining accounts, and growing business
  • Success in having managed a large and quickly growing book of business
  • Passion for improving education, with direct experience in the K-12 environment strongly preferred
  • Passion for helping clients use Panorama successfully
  • Outstanding ability to communicate, present and influence credibly and effectively at all levels of education organizations, including senior leaders and superintendents (phone, email, and in-person)
  • Infectious enthusiasm
  • Ability to explain complex technology concepts to users of all experience levels
  • Proven ability to manage multiple projects at a time while paying strict attention to detail and meeting deadlines
  • Excellent listening, negotiation and presentation skills
  • Previous experience developing systems and processes for sharing user feedback with technical teams and with prioritizing feature / functionality requests
  • Familiarity with Salesforce.com and/or other CRM systems strongly preferred

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

Apply for this Job
* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Panorama Education are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Share this job: