About Panorama:
Panorama Education is a fast-growing national technology company focused on radically improving education. Over 1,500 school systems serving 13 million students across 50 states have adopted the Panorama platform to help educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional learning and well-being, safety, teacher-student relationships, and family engagement.

This role can be fully remote, or you can work out of our Boston office

About the Role:
The Team Lead, Implementation role will coach and guide the team members of our Implementation team, lead the team’s strategy, and grow the team as Panorama continues to grow. The Implementation Team supporting Community & National Partners is responsible for completing technical work, primarily integrating data systems, in support of launching successful, error-free Student Success projects for our clients. 

Responsibilities: 

Team leadership and coaching: 

  • Lead, inspire, and manage a team of Implementation Leads (ILs)
  • Hire, onboard, train, coach and develop ILs to succeed at Panorama
  • Serve as an expert practitioner of the IL role, knowing our internal tools, supporting within parts of Panorama’s platform, and making recommendations to the team
  • Embed diversity, equity and inclusion when building systems and processes internally and externally
  • Track, hold accountable, and help your team grow at performance metrics at individual and team levels
  • Capacity plan and monitor portfolio sizes so IL capacity is able to support our clients throughout the year and also scalably in peak periods
  • Facilitate, organize and lead collaborative professional development opportunities and documentation to build skills among ILs
  • Ability to cover for a direct report in doing the IL job, if necessary

Process design and management: 

  • Deeply understand our products, how they come together, and work to grow engagement and time to value across each of them
  • Define new processes and expectations as the IL role as well as Panorama’s product and delivery model evolve
  • Aggressively and creatively seek ways to scale (through product, client support, service delivery, team processes, changes in our delivery model, etc.)

Cross functional leadership: 

  • Collaborate with teams across the Client Success department to deliver projects on time and error free and reply quickly to client needs
  • Collaborate with teams across the Client Success department to adapt the vision and strategy for the Implementation team and how it interacts with other teams
  • Join forces with our Engineering and Product teams to enhance the client experience, both with incremental improvements and game-changing innovations

Our Ideal Candidate Has:

  • Experience in client delivery roles or leading client delivery or technical teams
  • Outstanding ability to communicate, listen, negotiate, present and influence credibly and effectively at all levels of education organizations and the company
  • Experience in using data to understand, track progress and solve problems
  • Demonstrated experience advancing diversity, equity and inclusion
  • Success coaching others in implementation or other customer-centric delivery roles
  • Demonstrated track record improving systems and processes to support high performing teams
  • Experience learning new products, platforms and environments quickly; comfort with technology and commitment to using it to improve processes

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.

#BI-Remote

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Panorama Education are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.