This role can be fully remote, or you can work out of our Boston office
About Panorama: Panorama Education is a fast-growing national technology company focused on radically improving education. Over 1,500 school systems serving 12 million students across 50 states have adopted the Panorama platform to help educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional learning and well-being, safety, teacher-student relationships, and family engagement.
About the Role: The Survey Operations Specialist will provide technical support and troubleshooting to our internal Customer Success Team by performing a variety of tasks including: creating surveys, configuring reports, streamlining processes, and executing complex technical projects. The work is fast-paced, flexible, and high-impact for our clients and for our team.
In this role, you will:
Collaborate with Client Success and Engineering team to generate surveys, reports, and identify underlying technical problems with our platform.
Help our Survey Operations team measure, understand, and optimize our internal support processes.
Maintain updated systems and processes to reflect changes to product offerings and system capabilities.
Our ideal candidate will have the following:
Experience prioritizing and executing multiple concurrent projects , a plus if this experience is in queue based-technical work.
Experience working in a proprietary or home-grown technology platform preferred.
Demonstrated proficiency with Microsoft Excel including work with filters, pivot tables, and formulas
Experience adhering to multiple, strict deadlines.
Demonstrated ability to learnand troubleshoot new and complex technologies, such as internal databases or other software
Experience making data driven process improvements to existing workflows, processes, and systems