About Panorama: 

Panorama Education is a fast-growing technology startup focused on radically improving education. With research-backed surveys and an industry-leading technology platform, Panorama helps school systems gather important stakeholder feedback and act on data to improve student outcomes. Today, we support more than 10 million students and 1,500 school districts across 49 states, including Boston, New York City, Dallas, Seattle, Tulsa, San Francisco, and Washington DC.

Panorama helps educators monitor how students are doing across academics, attendance, behavior, and then coordinate action to support each child. Panorama also collects data that is key to each child’s success in school and life, such as social-emotional skills, safety, sense of belonging, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, Uncork, and others.

A central part of Panorama’s impact and growth to date has been our extraordinary Client Success team. Our focus on stellar service, support, and strategic advising has resulted in clients who are outspoken fans of Panorama -- something that has set us apart in education. Our Client Success team has a strong track record of helping schools adopt our product in a manner that significantly improves outcomes for students.

Responsibilities:

  • Lead, engage, and develop a Client Success team of 40-60+ people, responsible for the post-sale client experience including implementation/data integration, service delivery, engagement, and impact
  • Prioritize Diversity, Equity and Inclusion in systems, processes, culture, and team-building
  • Set short-term and long-term strategy for the Client Success team
  • Set and achieve ambitious goals around client engagement, impact, and cost of delivery
  • Drive high employee engagement and retention
  • Improve operating processes and efficiency, in support of scalable and repeatable execution
  • Grow, empower, and develop the Client Success Management Team to solve problems, prioritize Diversity, Equity and Inclusion, and support and grow members of their teams
  • Help drive high renewal rates through effective Client Success practices, in close collaboration with the Account Management team.
  • Build highly effective cross-functional partnerships with teams across Panorama, including Sales, Marketing, Finance, Product, Engineering, and People
  • Serve on Panorama’s Leadership Team and contribute to company-wide strategy, execution, and leadership
  • Foster a team culture of collaboration and inclusion, one that values improving outcomes for students and love for our clients
  • Design systems and talent processes to recruit, onboard, and support the professional development of the Client Success team

Looking for:

  • Experience leading Client Success organizations, or education organizations, or both
  • Experience advancing diversity, equity, and inclusion, and leading teams that center DEI
  • Ability to set and iterate vision, strategy, and goals in a fast-paced, rapidly changing environment
  • Ability to foster a strong, positive team culture that centers inclusion and collaboration
  • Experienced people manager (experience managing managers is a bonus but not required)
  • Demonstrated track record of continuously improving systems and processes
  • Client-centric, with drive to continue to learn more about clients, the challenges they face, and how Panorama can help serve them
  • Passionate about education and improving outcomes for students
  • Experience using data to understand performance, track progress and solve problems
  • Ability to lead teams through change
  • Experience working cross-functionally to set and achieve shared goals
  • Organized, with track record of ensuring strong execution across a team
  • Empowering leader who will motivate the team to delivery their best work, and who leads with trust and transparency

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Panorama Education are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.