About the role
As Strategy & Operations Associate, you will help drive strategic analysis along with supporting continuous improvement of Customer Support and Fraud Operations. You will build key performance indicator reporting, enhance business case development and complete ad hoc projects in support of Customer Support, Fraud Operations, along with the business as a whole. The projects can range from short-term immediate impact projects, like analysis of implementing IVR, to defining success for long term strategic initiatives, such as operational requirements and impacts for a new product or country launch. Reporting to the Strategy & Operations Manager, you will help build a best-in-class S&O function. You should have strong attention to detail and enjoy solving complex challenges and implementing innovative solutions.
As Strategy & Operations Associate, you’ll get to:
- Monitor Customer Support and Fraud KPIs and business drivers, highlighting trends and analyzing underlying causes of variance to goals
- Work closely with VP of Ops, Director of Customer Support, and Head of Risk to support cadenced reporting and ad hoc analysis
- Analyze performance data, and tie impacts to a financial model, to support strategic decision-making at Pangea
- Identify opportunities to increase revenue and minimize opex growth as Pangea scales
- Drive the internal and external narrative on Pangea’s Customer Support and Fraud performance through reporting in preparation for regular C-suite reviews
- Run ad hoc projects that are often data-intensive and require comfort with numbers to make decisions
The ideal candidate will have:
- Bachelor’s degree in Finance, Accounting, Economics, or any other related quantitative field
- 3-4 + years of experience working in Strategy / Finance / Investment Banking / Consulting / Business Intelligence
- 1 year of experience internal at a B2C tech company, preferably in operations
- Proven quantitative and analytical competency and problem-solving skills
- Excellent written and oral communication skills; must be able to communicate effectively across all levels of the organization
- Advanced knowledge of Excel, Powerpoint, and SQL, along with Google Sheets and Google Slides
- Must be fluent in both English and Spanish
#LI-Hybrid
Bonus Points if you have:
- Experience supporting Customer Support and/or Risk functions
- Experience with Looker or other BI/Reporting tools
Benefits & Perks:
- Flexible scheduling includes a hybrid work model with in-office days from Tuesday to Thursday and the option to work from home on Mondays and Fridays. Additionally, we offer select fully remote opportunities.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a ROTH option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
