An Audacious Mission

Today, coordinating business travel is complex because of competing interests, opaque industry practices, convoluted systems, and bad software.

But we believe that travel is a force-multiplier for growth.

Travel connects teams to new and existing co-workers, partners, and customers. It enables new opportunities, produces unexpected collaboration, and shifts perspectives. That’s why we focus daily on making travel more about why you’re going and less about how you’ll get there. 

Our mission is to make in-person collaboration effortless.

 

The Role

We have an opportunity for an analyst with a track record of building schedules, modeling staffing and forecasting volume. 
 
As an analyst in Travel Support Operations, you’ll have a huge impact on a quickly-scaling business in the travel space, and partner with our Travel support leaders to forecast, develop and maintain scheduling plans.
 
You understand the complexity of a team’s workflows and staffing models, and take pride in creating an effective and dynamic staffing model.
 
This is a great opportunity for someone to grow their career and make a large impact in a growing company. In return, we provide full benefits, unlimited vacation time, a competitive salary, stock options, and a chance to change the face of travel.
 

Responsibilities

  • Maintaining service level agreements through accurate schedule request processing, day-to-day and ongoing training schedule publishing, intraday monitoring and workflow movements
  • Providing forecasting, reporting, staffing and scheduling recommendations that are both quick to implement and flexible enough to align with rapid growth
  • React quickly to surges in volume to ensure service level agreements are met in a cost effective and timely manner
  • Accurate and timely completion of payroll for the Travel Support team
 

The Typical Day

  • Monitoring volume and making staffing adjustments throughout the day to meet business needs
  • Partnering with Travel Support Leadership to plan and schedule upcoming training and new hire classes
  • Forecasting and planning for upcoming scheduling and staffing needs

 

Requirements

  • 3+ years of experience in a large service operation center
  • 2+ years of experience in Workforce Management
  • 2+ years of experience scheduling and forecasting for large teams
  • Intermediate proficiency with Excel, Google Sheets, Apple Numbers and Dropbox to create, modify and send documents
  • Knowledge of Human Resource policies and procedures
  • BA/BS or equivalent experience
  • Ability to work in-person at our office in Denver (we're in RiNo!).
 
Note: An offer of employment at Pana is contingent upon passing a background check. This does not include a credit check. All background investigations will be conducted in accordance with the Fair Credit in Reporting Act and other applicable state/local regulations. 

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