Company: Pacvue

Role: Customer Success Manager

Location: Remote

About Us

Pacvue is a commerce acceleration platform that empowers businesses to discover the most impactful opportunities, activate sales growth, and streamline daily operations. The platform turns insights into actionable recommendations by integrating retail media, commerce management, and measurement. With Pacvue as your guide, you can see further, think bigger, and move faster through your commerce journey.

Why work at Pacvue?:

Be on the forefront - Pacvue is transforming the way brands and sellers win online.  Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations
Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed. 
Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership. This role is an amazing opportunity to get your feet wet in the exciting world of e-commerce.

Key Duties:

Make customers successful by providing high quality technical support and service.
Foster account growth/expansion via new products and markets.
Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands.
Be an escalation point for client issues and be a client centric problem solver.
Be a subject matter expert on the Pacvue platform and retail media in general. Contribute to the creation of training or marketing assets. Participate in webinars as a subject matter expert as needed.
Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education.
Identify areas where process improvements can be made and execute an action plan to improve current processes.
Educate users on latest SaaS platform features.
Help with pre-sales activities to demonstrate function features and provide advertising optimization recommendations to users.
Address technical issues relating to software function and upgrades.
Assist in feature design with the R&D team.
Create product reports and recreate errors for documentation and communication with developers.

Requirements:

2-3 years of digital/search advertising work experience and domain knowledge
1-2 years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)
Customer success, consulting service or pre-sales experience and expertise
Great interpersonal skills, team player and customer service focused attitude
High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
Ability to operate simultaneously and effectively in both tactical and strategic modes
Strong analytical skills are a must
Moderate Excel skills are a must
Bachelor’s Degree from an accredited university

Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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