Director Sales Operations

Madison - Remote; Madison, Wisconsin, United States; PCG-USA Remote

Big companies don’t make great bikes. Great people do.

Pacific Cycle delivers some of the biggest names in outdoor recreation - Schwinn & Mongoose. Our culture is as fun and lively as the lifestyle brands we represent, where innovative ideas are welcome and customer satisfaction is a top priority. Now's the time to join the ride!

A continued commitment to and investment in our people, products, and consumers is the foundation of how we build our bright future. We offer a competitive total rewards package with generous time off, incredible product discounts, and a fun working environment!

We are connected by four core values that serve as the basis for a strong future.

  1. Passion to Perform: We focus on delivering results. With a winning spirit, we go the extra mile to ensure our consumers have an outstanding experience with every ride. 
  2. Care & Act Responsibly: Our colleagues, customers, partners, and plant matter to us; we strive to have a positive impact on our society and the environment.
  3. Trust to Act: We demonstrate responsibility by taking initiative, giving each day our best, and showing ownership of the work we do. 
  4. Make it Fun: We make work just as fun as riding by creating strong connections and celebrating our achievements together. 

We have an exciting opening in our sale team for a Director Sales Operations role! This opening will lead and optimize our sales operations strategy and relationships across our mass market retailers, including Target, Walmart, and Amazon. With a deep understanding of mass market retail dynamics, this role reports directly to the VP of Sales and will ensure alignment between our sales strategies and maximize revenue opportunities at our mass retail partners.  

 

Below you will find a few (but not all) of the main responsibilities:  

  • Collaborate with senior leadership to align sales operations with overall business strategy and revenue goals. Drive strategic sales initiatives that enhance productivity and effectiveness.   
  • Partner with our third-party sales agencies on a daily business operations and serve as the main point of contact between our internal and external teams.  
  • Collaborate with cross-functional teams to grow and maintain our Marketplace (3P) channels with Key Accounts.  
  • Provide feedback to third-party sales agencies on performance and impact.  
  • Connect sales strategies back to planning and order management teams to ensure timely delivery and accurate order fulfillment.  
  • Manage and streamline sales processes, including order management, pricing, promotions, and inventory tracking.  
  • Oversee compliance with retailer requirements, including EDI processes, chargebacks, and vendor scorecards.  
  • Provide training and support to sales team members on tools, systems, and lead standard operating procedures to align with sales KPIs.  
  • Provide leadership to managers and professional staff and remain accountable for the performance and results of the department.
  • Some travel is required   

 

Education & Experience 

  • Must be legally authorized to work in the United States.  
  • Bachelor’s degree is required, Business, Sales, or related field.  
  • 10+ years of experience in Sales Operations, Account Management, or a related role, preferably in the retail or consumer goods sector.  
  • 8 years of experience in a leadership role.  
  • Strong analytical skills with experience in data visualization tools (e.g. Tableau, Power BI) 
  • Strong interpersonal and communication skills for effective collaboration across internal teams and external partners.  

Key Competencies

Customer Orientation | Initiative | Organizing & Planning| Problem-Solving & Decision Making | Team Player

Some of Our Great Benefits: 

  • Comprehensive Medical/Prescription/Dental/Vision plans
  • Generous Paid Time Off Programs
  • Paid Life & Disability Insurance
  • FSA/HSA/Dependent Care FSA
  • 401k and company match
  • Commuter Incentive Program
  • Paid Community Volunteer Days
  • Voluntary benefits (critical illness, accident, and hospital indemnity insurance)
  • Great discounts on company products
  • Employee Wellness Program / EAP benefit
  • Parental Leave program
  • Access to group home and auto insurance
  • A mix of casual yet professional culture

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Pacific Cycle we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. For additional information, please click here. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know.

To learn more about our privacy policy, please click here: Privacy Policy I Pacific Cycle (English)

An applicant's personal information will be shared in accordance with our privacy policy; by applying for a position, you are accepting the terms of our policy. 

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