Company Background: 

Ownwell helps property owners reduce the costs of owning real estate. Our proprietary software automatically identifies property owners that are overpaying on real estate expenses. We then manage the end-to-end process of reducing bills through tax appeals, exemptions, and corrections.

Over $40 billion is overpaid in property taxes every year, and inaccurate tax assessments disproportionately affect people of color, immigrants, as well as low-income communities.

We’re dedicated to making the costs of property ownership more transparent and equitable. We believe that regardless of status or level of real estate expertise, everyone should have access to the information, tools, and resources to manage their real estate with confidence.

Ownwell is well-funded and venture-backed by some of the best investors in the world. Our company is growing 300% year-over-year. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country.

The Role: 
 
Ownwell is looking for and energetic, organized, and empathetic Customer Care Specialist to join our team. As a Customer Care Specialist, you'll be the first point of contact with Ownwell customers. We'll rely on your efforts to build trust and inspire confidence in homeowners and real estate investors alike as they contact us by phone, email, and chat to learn more about what we can do to help improve their real estate ownership experience, and reduce their costs of ownership. You'll work with the rest of the Customer Care team to fulfill our commitment to providing unrivaled customer service.
 
An ideal candidate will have at least 6 months of experience in customer-facing or call center roles, at real estate, hospitality, e-commerce, customer service, or early / growth-stage companies.
 
The best candidates will have high emotional intelligence and empathy, strong communication skills, be highly adaptive, and be interested in adding value across functions when the need arises.
 
We're looking for team members with the drive, empathy, and energy to represent Ownwell's customer experience throughout the company's next phase of growth. Team members that are successful in this role will be expected to cultivate and maintain strong relationships with Ownwell's customers and drive high customer satisfaction and continued revenue growth.

Responsibilities:

  • Ability to make outbound calls to current customers for account updates and invoice follow-ups
  • Manage all incoming phone calls, emails, and voicemails from current and potential customers
  • Establish strong, positive relationships with homeowners and real estate investors by helping them understand Ownwell's service and navigate issues if they arise
  • Continuously build notes and feedback from interactions with customers, and brainstorm ways to improve our customers' experience
  • Become a mini-expert in real estate and property taxation
  • Capture customer information and feedback in Ownwell's CRM, and provide insights for future product development
  • Manage time efficiently while focusing on essential activities to ensure customer satisfaction and repeat sign ups
  • Develop and share best practices with team members to continually improve the quality, efficiency, and value of our service

Requirements:

  • 1-3 years of experience in a customer-facing role
  • Strong written and verbal communications skills
  • Confident, high-energy, self-motivated, and a team player
  • Ability and desire to work and excel in a fast-paced environment
  • Understanding of Internet and Web Applications, and interest in learning new technologies
  • Ability to understand and articulate Ownwell's value proposition
  • Strong organization skills and attention to detail
  • Prior experience in property management or real estate preferred
  • Proficiency in non-English languages is a plus

Ownwell’s vision is to democratize access to real estate expertise. When we say we want to provide access, we mean providing access to everyone. To do that well, we need a team that’s broadly representative. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Ownwell is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other status.

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