Clinical Implementation Specialist 

Overjet is on a mission to improve oral healthcare for all.  We do this by building dental artificial intelligence (AI) into products that help dental payers and providers ensure the best patient care. 

Our cutting-edge AI technology encodes dentist-level training and analysis into scalable software tools.  Today, our flagship products are used by some of the country’s largest insurance companies, dental support organizations, and dental practices. We’re building an ambitious team of data scientists, software engineers, clinicians, and business thinkers and doers. 

We’re looking for a detail-oriented and process-driven Clinical Implementation Specialist who will be responsible for onboarding and training all of our dental offices using the Overjet Platform. 

 

What you would be doing:

  • Demonstrates extensive knowledge and understanding of relevant clinical operations, products and services within Dental Offices and the Overjet Platform
  • Leads the post-sales assessment, training, implementation and monitoring of new products and services in signed Overjet customers
  • Develops, plans and manages customer training programs in all Overjet offices 
  • Serves as lead consultant and resource to internal and external customers throughout the Overjet onboarding process
  • Utilizes the total office concept to integrate Overjet into Dental offices 
  • Significantly influences customer acceptance and utilization of Overjet during the onboarding process
  • Initiates discussion to obtain in-depth customer feedback for product and service improvement opportunities
  • Conducts both in-person and virtual training to ensure adoption and integration in all Overjet customers 
  • Has clinically relevant conversations with both General Dentists and support staff
  • Brings customers to mastery of the Overjet platform within the first 30 days of onboarding
  • Works internal to manager entire onboarding process 

 Strong candidates will bring:

  • 5+ years of experience in Saas, Dental, or related fields corresponding to training 
  • Strong experience in implementing processes 
  • Excellent communication and interpersonal skills
  • Track record of building new processes in high growth environments
  • Bachelor’s degree or extensive experience
  • Excitement to learn about artificial intelligence, insurance, dentistry, and technology
  • Strong work ethic and hustle to achieve results in a high-growth startup environment
  • Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required

 

Apply for this Job

* Required