At Overjet, we are building applications that improve healthcare by leaps and bounds. We are solving the most challenging problems in dentistry to improve care for millions of patients. Come join us as a Customer Support Engineer and be a highly motivated representative of Overjet for customer success and improved experience. You’ll work with our AI scientists and engineers and learn about AI technologies, technical integration patterns and gain practical hands-on experience in cutting edge areas.

What You'll Do

  • Provide email/phone/slack support to help troubleshoot technical problems that occur during use of our AI products
  • Create and track support tickets with the appropriate AI, Frontend, and Backend teams
  • Configure APIs, SFTP, data formats and business logic to ensure successful customer deployments
  • Research functionality, usability, and performance related issues
  • Communicate steps to resolve issues to customers and our teams
  • Make recommendations for solutions and improvements to products and processes
  • Provide reports to management for clear status on critical accounts or issues
  • Work with our Development, QA, Customer Success and Management teams to provide pre-Sales and post-Sales assistance. 
  • Act as a customer advocate and bring their experience back to our teams to continually improve our products and services.

Required Skills and Attributes

  • Experience with Python and SQL
  • Experience with enterprise SaaS products or Google Cloud Platform/AWS/Azure
  • Customer obsession and enthusiasm to root cause problems
  • BS or MS in Computer Science, Computer Engineering, Electrical Engineering, or a related field
  • Excellent verbal and written communication skills
  • Ability to troubleshoot cloud based services
  • Strong analytical skills with demonstrated ability to debug, troubleshoot and diagnose software problems
  • Ability to work assignments that require considerable judgement and initiative
  • Enjoy improving your product and AI expertise

Preferred skills

  • Experience with Jupyter or Anaconda
  • Experience with Data operations
  • Knowledge of APIs, microservices
  • Knowledge of Docker containers and Kubernetes
  • Knowledge of automation testing frameworks, TDD, and integration testing
  • Experience with react, javascript, front end applications

Job Type

Full-time

Benefits

  • 401(k)
  • Health, dental, vision insurance
  • Paid time off

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