At Overjet, we are building applications that improve healthcare by leaps and bounds. We are solving the most challenging problems in dentistry to improve care for millions of patients. Come join us as the inaugural Implementation Engineer and be a tireless advocate for their success and improved experience.

 

Job Responsibilities

  • Influences our product capabilities to better serve our customers
  • Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success 
  • Serves as the liaison between the business and the customer
  • Follows up, tests, and troubleshoots as necessary
  • Partners with development team on root cause analysis
  • Manages customers' issues and keeps them informed of progress
  • Interacts closely with various departments to provide first hand feedback from customers

Job Requirements

  • Experience in Support or related experience 
  • We are looking for a standout colleague who thrives in a team environment
  • Passion for problem solving
  • Strong drive to look at challenges and help define solutions
  • Eagerness to learn and wiliness to share own knowledge

Technical Knowledge & Skills

  • Amazing social skills with a passion to solve customers' issues
  • Troubleshooting and understanding of network architecture 
  • Excellent problem solving and critical thinking
  • Experience with Dental Software (Eaglesoft, Opendental, Dentrix) preferred but not required
  • Fantastic verbal and written communication
  • Demonstrable command of administering multiple Operating systems (Linux, Windows, Mac OS…etc)
  • Understanding of TCP/IP, OSI, VLAN, DNS
  • Experience with remote support tools such as Bomgar, Zoho Assist, etc

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