Engagement Manager will be the strategic lead and point of contact on a small number of high-value customers

 

Responsibilities

  • Own and lead selected, simultaneous customer engagements and manages customer expectations
  • Partner with the business development (BD) team to lead the development of proposals, SOWs, and necessary contracts. Support the Overjet BD team with a focus on large enterprise customers
  • Actively lead end to end pilots/proof-of-concepts with new potential clients including creating milestone-based plans to manage internal pilot delivery, managing client relationship, and creating necessary readouts and business case to convert to a production implementation
  • Work through the post-sales lifecycle of a healthcare insurance client from SOW, production implementation, and post-implementation success to ensure Overjet clients are able to maximize value realized from their investment
  • Partner with Overjet technical program managers (TPMs) to manage production implementation activities and oversee completion of deliverables, meeting milestones, and ensuring success. Responsible for customer satisfaction through the engagement cycle
  • Demonstrate expertise in the health care and product domain to guide and lead client as well as Overjet teams for successful execution
  • Identify opportunities for new Overjet services by understanding and addressing potential new use-cases. Articulate the business value in the upsell, or extension of services

 

Qualifications

  • 4+ years of experience in an implementation, customer success, product or consulting role; startup experience is highly desirable
  • 3+ years of experience in the healthcare domain, experience in utilization management and / or dental healthcare preferred
  • Experience with driving ROI, Proof of value and financial planning and analysis experience
  • Strong interpersonal, leadership, and communication skills with a consistent track record of establishing and maintaining relationship with all levels of the client organization including project team members, executive sponsors, & key stakeholders
  • Ability to manage multiple enterprise clients at once, prioritize and execute on a number of tasks, resolve issues quickly, identify opportunities to improve Overjet's presence and maintain high customer satisfaction
  • Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
  • Dedication to remaining current with changes and advances in the healthcare industry and the impact of AI on healthcare
  • Excellent verbal and written communication
  • Ability to leverage SQL and/or BI tools for data analysis
  • Bachelor's or Master's degree

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