About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. 

Headquartered in New York City with offices in Austin, Denver and Atlanta, and team members across the US, Orchard has over 800 employees and growing. We've recently raised $100 million in Series D funding at a valuation over $1 billion and have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work.

About the Role

The Escrow Assistant is responsible for key functions to deliver a successful closing experience. From post-contract to close, you will be on the front lines of customer engagement where you’ll use strong problem-solving and process execution to drive outcomes. You will juggle multiple tasks with competing deadlines, easily adhere to new processes quickly and stay on top of modifications as the business evolves. No matter how big or small a task is, you will roll up your sleeves and help deliver an incredible home buying and selling experience for our customers. 

This is a full-time role that will report to the Escrow Coordinator Manager and is based out of our growing Austin, Texas office.

What You’ll Do Here

  • Assist with pre-close and post-close document preparation and tasks in support of the Escrow and Closing teams:
    • Coordinate the collection of key documents and information from customers and external providers
      • Ordering payoffs, surveys, and home warranties 
      • Prepare preliminary settlement statements and process lender title requests
    • Review contracts, commitments, and orders to ensure all information is correct in preparation for the closing
      • Identify issues pertaining to the contract and title commitment and be able to strategize how to cure
    • Assemble all necessary documents to prepare files and closing packages
  • Manage data and document storage: transmit, scan, and file into appropriate systems
  • Coordinate closing time and location with customers and notaries
  • Work within strict deadlines to ensure closings happen on time

We'd Love to Hear From You if You Have

  • 2+ yrs of experience as an Escrow Assistant
  • Exceptional verbal and written customer service skills that help form positive relationships both internally and externally
  • Confidence in working with technologies (Google Suite) and specialty software (e.g. Qualia)
  • Good problem-solving skills and a drive to work proactively
  • Experience mastering complex processes and contributing with the understanding of your role within a larger series of processes
  • A team player mentality who subscribes to the concept of “Team Before Self”
  • Appreciation for the importance of following through with timely communication to ensure the best outcomes and experience for customers and internal stakeholders
  • Passion for innovation and being comfortable with change 
  • Have great organizational skills and are exceptionally detail-oriented 

About the Title, Escrow & Closing Team

Orchard Title is an affiliate of Orchard, fully dedicated to offering Title & Escrow services to customers to provide the most seamless, delightful closing experience possible. Orchard Title has a national footprint; we are currently in Texas, Georgia, Colorado, North Carolina, Maryland, Washington D.C., Virginia, and Oregon with plans to expand to additional states in 2022.


Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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