Optoro is a fast-growing technology company that is revolutionizing the retail industry. Every year, more than 15% of retail goods are returned or simply never sell. This creates tons of unnecessary waste and costs retailers billions.

Our mission is to make retail more sustainable by eliminating all waste from returns. Our technology platform connects a seamless online returns experience with efficient supply chain processing and best in class reCommerce, so that retailers can improve outcomes across all points of the returns lifecycle. 

Backed by some of the top investors in the country - including Kleiner Perkins, Revolution Growth, and UPS - Optoro is powered by its collaborative, unconventional, and resourceful employees who love solving big problems. We are looking for individuals with similar creativity and energy to help build a lasting company focused on the triple bottom line.

The Role

Are you looking to advance your career leading the UX of mobile and desktop products that are changing the landscape of sustainable returns? Are you empathetic, decisive, and driven by the desire to create superb + functional user experiences? Do you enjoy working directly with users to uncover insights? Are you excited about collaborating with teams in a fast-paced iterative environment? If so, keep reading.

As a Senior UX Designer at Optoro, you’ll be instrumental in the rapid growth of our Returns Management solution (Reverse Supply Chain Enterprise Software) solving some of retail’s biggest challenges. You’ll work directly with Product Management and Engineering teams to translate critical Warehouse Associate and Manager needs into interfaces that are performant and that our core personas love to use. You will evolve personas, research needs and capture requirements, translate complex workflows and data into interfaces, create prototypes, and validate them. You will also present solutions that optimize business performance and user satisfaction.

This role will report to the Director of UX supporting Returns Management. 

In a given week, you would...

  • Brainstorm, create and present design concepts (sketches, wireframes, service blueprints, sitemaps and task-based flows) that clearly unify audience and business goals.
  • Create and speak to critical UX metrics for your solutions
  • Collaborate with your product team (Product, Dev, QA) to communicate context for “Who, why, what, when, and where?” on your solutions and support implementation
  • Get feedback often and give feedback often. Stay connected through tools like Slack, Confluence and JIRA.
  • Conduct, document, and present research (user interviews, usability tests, personas and user story mapping) to ensure that core audiences are central to the solutions.
  • Travel as needed to Optoro facilities and client sites. You’ll be working directly with Warehouse users and clients to understand their environment and challenges (given sufficient health safety requirements have been met)
  • Lead and support Design Team key initiatives across the organization; sharing knowledge and improving team/Optoro processes using your Design Thinking superpower.  
  • Demonstrate a strong attention to detail and highly developed organizational skills, including the ability to prioritize tasks and meet deadlines.
  • Be committed to continuous learning and personal development.

The Perfect Candidate Has...

  • 5+ years of relevant experience, including experience creating enterprise software products for companies/organizations.
  • A degree in human-computer interaction, design, or commensurate experience.
  • Portfolio of work that demonstrates highly functional, creative design solutions, and solid user focused interaction design skills.
  • Proficiency with design and prototyping tools such as Sketch, InVision, UserTesting, Analytics tools, etc.
  • Proficiency in Google Suite
  • Performed a range of research, including but not limited to stakeholder interviews, field studies, heuristic evaluations, personas, customer journeys and user story development.
  • Retail industry knowledge 
  • Ability to manage multiple priorities, consistently meet deadlines, and learn new skills to tackle complex problems.
  • Ability to embrace giving and receiving honest, thoughtful feedback and have strong communication skills to explain design decisions.
  • Strong verbal, presentation and written communication skills.
  • Working knowledge of responsive web and native mobile technology (iOS, Android) for phones, tablets, and wearables (a plus).

Nice to Haves

  • Supply Chain/Reverse Logistics knowledge a plus! 
  • Experience with LucidChart, Mural or other brainstorming tools to collaborate
  • Experience developing and applying design systems to a wide variety of products

All new employees at Optoro will be required to be fully vaccinated against COVID-19 prior to commencing employment. Employees will be required to produce proof of vaccination status prior to their first day of employment. Optoro will evaluate requests for reasonable accommodations for applicants unable to be vaccinated due to a religious belief or medical circumstance on an individual basis in compliance with applicable laws.

Optoro is an equal opportunity employer.

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