About Our Role

*Remote role anywhere in the Mexico*

The Account Manager- Central Queue drives engagement, increases reservation availability and decreases churn for our customers. This team is collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.
It is our mission to take care of each valuable customer and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and maintaining relationships? Then you will love this role and the OpenTable culture!

Key Responsibilities

  • ●  You'll be responsible management of our most valuable business segmentation of customers

  • ●  You will share data with restaurants to change behavior and drive adoption

  • ●  You will enthusiastically work closely with customers to drive engagement on the OpenTable

    platform and increase reservation availability

  • ●  Respond to restaurant partner concerns from our Customer Support and field teams

  • ●  Perform presentations and training remotely to restaurant customers

  • ●  Inspire customers to think differently about their business in ways that will help both parties

    achieve success

  • ●  Meet and exceed regular team and individual goals

  • ●  Reduce churn

    Experience and Skills Desired

  • ●  Account management experience

  • ●  Consistent record of consultative selling and/or account management

  • ●  Deep knowledge of restaurant operations

  • ●  Self-motivated with tried ability to perform well under pressure and against bold goals and


  • ●  Skilled at presenting new points of view to customers that reframe and challenge the way

    they view their business

  • ●  Aptitude for gathering and using data to inform and persuade others to make business


  • ●  Excellent communication, listening, influencing and training skills

  • ●  High-reaching, tenacious and results driven

  • ●  Validated ability to work across many departments to tackle problems and achieve results.

  • ●  Excellent organization, documentation and time management skills

  • ●  Shown success working in an unstructured and entrepreneurial environment

  • ●  Experience using Salesforce of equivalent CRM solution is a plus

  • ●  Bilingual (Fluent Japanese in a business environment)

● University degree preferred

Benefits and perks

  • ●  4 weeks paid vacation

  • ●  Day off on your birthday

  • ●  Generous retirement plans

  • ●  Awesome health, dental and vision insurance plans

  • ●  Flexible Spending Accounts

  • ●  One Medical, Urban Sitter, and Milk Stork perks covered by OpenTable

  • ●  Annual flu shots and biometric screenings

  • ●  Generous Paid Parental leave

  • ●  Flexible work life balance


    About OpenTable

    OpenTable, part of Booking Holdings Inc. (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 128 million diners per month via online bookings across approximately 52,000 restaurants.
    Since its inception, OpenTable has seated more than 2 billion diners via online reservations, and seats more than 29 million diners via online reservations each month. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, the UK and many more locations.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)
When autocomplete results are available use up and down arrows to review
+ Add Another Education

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in OpenTable’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.