Senior Product Designer - CRM

 

Join us and help shape the future of dining. At OpenTable, we love crafting experiences that help restaurateurs run thriving businesses. We do this by creating industry-leading tools that help them launch, run and grow their restaurants, allowing them to spend less time worrying about their business and more time focusing on delivering incredible hospitality. 

 

The opportunity 

As a Senior Product Designer on CRM, you’ll get to: 

  • Lead initiatives that give restaurateurs new and meaningful ways to interact with guests

  • Define how our restaurant customers view, use and manage guest data on OpenTable

  • Identify new product opportunities, and use systems thinking to scale CRM solutions across our platform

  • Become a specialist in restaurant operator workflows by facilitating research with restaurant owners and staff.

  • Work closely with a smart and collaborative team of product designers, product managers, and engineers to deliver experiences that help restaurants provide the best hospitality for their guests.

 

How we design for restaurants

 

Your skills and experience

You enjoy solving complex design challenges and are a systems thinker. You have experience designing mobile and web experiences and have an outstanding portfolio that showcases a breadth of product design work. You also have:
 

  • At least 5 years of product design experience

  • Expertise in Figma and other prototyping tools

  • Experience defining information architecture

  • Service design experience mapping and simplifying complex workflows

  • Experience designing for enterprise, or have solved for very complex experiences

  • Strong product and business thinking

  • Great visual design skills

  • Led user interviews and testing of designs

  • The ability to negotiate, prioritize, and break down design work into measurable outcomes

  • The ability to distill large amounts of data into digestible insights

  • Experience working closely with engineers in an agile environment
     

If you think you are qualified for this role but don’t tick every box, please apply for the role. The perfect candidate doesn’t exist. 

 

When applying, please include a resume (including a password to your portfolio) and a PDF or link to an online portfolio. 

 

The team

The design team at OpenTable is made up of product designers, brand designers, and content strategists, who – with our peers in product management, engineering, and marketing – create OpenTable's market defining products for restaurants and diners.

 

About diversity

We truly believe that our design team should be as diverse as the restaurant industry and the diners we design for. We would therefore particularly welcome applications from people who are currently underrepresented in tech. OpenTable is proud to be an Equal Employment Opportunity and Affirmative Action Employer.

 

About OpenTable

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.

Since its inception in 1998, OpenTable has seated more than 2 billion diners in over 80 countries. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, the UK and many more locations.

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of meta-search brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel.

 

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