OpenTable is one of the largest and most successful hyper-local marketplaces in the world, having built a tight relationship with 50,000 restaurants in over a dozen countries and nurtured a network of tens of millions of diners who love our product (and give us a Net Promoter Score of 77).

 

We are looking for a Product Manager to join the Marketplace team. You will be part of a new and rapidly growing team with a charter to build a machine learning-based platform that helps restaurants attract diners by combining personalization, compelling incentives (like points and offers), self-service reporting and tools, with auction driven pricing. Marketplace products are competing for the $12Bn+ restaurants spend each year on advertising in North America, with little ability to track the performance and value of these campaigns; this platform will change the status quo by allowing OpenTable’s network of over 45,000 restaurants to compete to influence the 240+ million people who dine at our restaurants each year. 

 

The team is high performing, cross-functional, co-located with product, engineering, data science, design, and delivery management. We use agile methods, deliver often and iterate quickly.

 

Responsibilities

 

  • Work with product stakeholders to create a clear and compelling vision for OpenTable’s Marketplace team

  • Work closely with user research and design teams to understand both restaurants as well as diner’s needs, mindsets, and segments.

  • Partner with the restaurant teams to understand customer pain points and effectively build and communicate the roadmap to solve those. 

  • Work closely with the engineering team by openly and continuously communicating product vision, delivery objectives, and priorities.  

  • Partner with data science to understand and iterate on machine-learned promotion ranking & relevance models

About You

You want to be part of a cross-functional team, working with marketing, engineering, and design. You’re curious, passionate, and enjoy tackling hard problems. You love data, technology, and restaurants. You’re a clear communicator, capable of breaking down complicated analyses and clearly explaining the implications to a broad  audience. 

 

In general, you have:

  • 3+ years of product management experience

  • Strong written and verbal communication skills; comfortable presenting to the CEO and customers

  • Demonstrated ability to develop deep customer empathy and articulate customer problems.

  • Launched  A/B tests, and know how to learn and iterate from all tests (winning or not). Demonstrated experience using data and analytical skills to help solve problems and make decisions

  • Comfort & excitement for spending time with customers, and some knowledge of how to get useful information from interviews, surveys, and other tools for consumer research

  • Proven track record of shipping product features that deliver results.

  • BS in science, engineering, or equivalent technical and analytical acumen.

As a bonus, we’d love candidates who have:

  • Experience writing SQL queries / do their own data analytics

  • Restaurant industry experience and/or a passion for food and dining 

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.

Since its inception in 1998, OpenTable has seated more than 2 billion diners in over 80 countries. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, the UK and many more locations.

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of meta-search brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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