As an HR Generalist you are a pivotal member of the People Team at OpenTable and KAYAK, providing consistent client support throughout the employee journey for the OpenTable Marketing and KAYAK Commercial teams. You partner with colleagues and clients providing collaboration on projects and expert advice and guidance to the business. You serve as a key resource on critical projects, partnering with others in the team to ensure seamless service delivery.

About Our Role:

  • Build trust-based relationships with employees in the KAYAK Global Commercial team and OpenTable Marketing team to implement initiatives that drive the development objectives of KAYAK and OpenTable

  • Provide advice and support to managers and individual contributors to address employee relations and performance gaps, including mitigating risk, terminations, and managing situations that result in the best possible outcomes for the company, teams, and people

  • Coach and advise managers on a variety of employee issues including but not limited to: compensation, performance, management and leadership style, and compliance

  • Ensuring accuracy/compliance of employee data and files through regular review and audit

  • Ensure that exiting employees are managed appropriately including notifications, performance improvement plans, warnings, and conducting exit interviews

  • Work proactively with colleagues across a global team to ensure an integrated approach to HR service delivery

  • Work with compensation team to monitor and implement the compensation and performance management strategies and programs  

  • Provide HR support regionally to US employees as well as to a Central and South American team and ensure compliance with local laws and regulations in all countries 

  • Work as part of the wider P&C team to manage cyclical processes including engagement surveys, performance management and merit cycle processes

  • Provide expertise in development and execution, planning, and facilitation of employee growth and retention efforts

  • Collaborate with a variety of departments of excellence including Talent Acquisition, Learning & Development, and Diversity & Inclusion to help drive efforts forward 

  • Proactively look at ways to improve the P&C function and contribute to the agenda

  • Lead and work as part of a team on ad hoc global HR projects

You have:

  • 4+ years of demonstrated experience working as an HR Representative or equivalent in a generalist capacity

  • Expert knowledge of current employment legislation and an ability to apply this knowledge to real life employee relations issues

  • Ability to build solid relationships with the managers, People team, cross-functional internal partners and external providers/vendors

  • A client service bias, meeting and anticipating client needs

  • Demonstrate patience in complex situations and resolving issues with clarity and discretion

  • Attention to detail

  • Exceptional communication skills

  • Strong business acumen

  • Ability to work independently and be proactive in a high-performance organization

  • Excellent planning and organizational skills

  • Able to handle sensitive and confidential information appropriately  

  • BA/BS degree or equivalent

  • HR qualification e.g. PHR/ SHRM-CP a plus 

  • High degree of adaptability and flexibility to change

  • Experience providing HR support to Latin American countries, Spanish speaker a plus 

About KAYAK and OpenTable

KAYAK is the world’s leading travel search engine. KAYAK searches other travel sites and shows travelers the information they need to find the right flights, hotels, rental cars and vacation packages. The company’s website and apps also offer tools to help travelers plan and manage their trip, including price alerts, price forecasts and free itinerary management. Each year, KAYAK processes more than one billion searches for travel information and has more than 40 international sites and 20 languages. KAYAK is an independently managed subsidiary of Booking Holdings Inc.


OpenTable is the world's leading provider of online restaurant reservations, seating approximately 12 million diners per month via online bookings across 28,000 restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalized hospitality to keep guests coming back. In addition to the company's
website and mobile apps, OpenTable powers online reservations for nearly 600 partners, including many of the Internet's most popular global and local brands. Headquartered in San Francisco, California, we have team members in the United States, Canada, Germany, Japan, Mexico and the UK.

Diversity and Inclusion at OpenTable/ KAYAK

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more innovative ideas, products, services, and better business outcomes for our stakeholders. OpenTable/KAYAK is proud to be an Equal Opportunity Employer and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team.  Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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