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Senior Customer Success Manager
About OpenSesame
OpenSesame's mission is to help develop the world's most productive and admired workforces. We do this by delivering a comprehensive catalog of elearning courses from the world's top publishers. We add value to customers through their entire learning journey.
While it appears to most people that we just sell training courses (over 40,000 of them), what we offer is the opportunity for companies to upgrade the skills of each of their employees.
We are at a pivotal time in our growth as we diversify the ways we drive revenue. We've expanded our product offering dramatically and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings and there is room to grow our retention even more.
About the Team:
Our Customer Success Managers (CSM's) are trusted advisors to our customers in the elearning space. Our goal is to work with customers to determine how OpenSesame can help them achieve their training goals.
Our CSM provides outstanding service to grow existing accounts by partnering on strategic training initiatives, defining high-level marketing & communication strategies within customer organizations, and driving increased utilization and engagement to our customers over long-term relationships. Your performance will be measured through renewals, account growth, churn rate, and customer satisfaction metrics.
Performance Objectives:
In Your First 30 Days:
- Complete OpenSesame CSM onboarding, gaining a deep understanding of our value proposition and how OpenSesame CSMs support the customer journey.
- Confidently deliver presentations for each customer journey touchpoint.
- Conduct a virtual demo of the OpenSesame platform.
- Begin onboarding three new customers.
In Your First 60 Days:
- Develop a comprehensive understanding of the OpenSesame catalog and its alignment with customer needs.
- Independently manage accounts at 50% of your portfolio capacity.
- Deliver 25 customer meetings, focusing on engagement, retention, and value delivery.
- Build success plans for the top 30% of your accounts.
- Begin forecasting and closing upcoming renewals while actively identifying upsell opportunities.
At the End of 90 Days:
- Fully manage a complete portfolio of accounts.
- Deliver all customer journey touchpoints with confidence.
- Forecast and close renewal opportunities, ensuring customer retention.
- Meet key retention and upsell OKRs.
Within Your First 90-120 Days:
- Develop a solid understanding of your market, including customer needs, trends, and competitive positioning.
- Establish successful working relationships with internal teams, including Support, Curation, and Sales, to drive customer success.
- Maintain accurate and up-to-date records of all activities, meetings, opportunities, and forecasts in Salesforce.com and Gainsight on a daily basis.
Location: This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year.
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.
Compensation: On-target earnings for this role range between $108,000–$144,000 per year, depending on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.
CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.
Senior Software Engineer - India Based
About OpenSesame
OpenSesame's mission is to help develop the world's most productive and admired workforces. We do this by delivering a comprehensive catalog of eLearning courses from the world's top publishers. We add value to customers through their entire learning journey.
While it appears to most people that we just sell training courses (over 40,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.
We are at a pivotal time in our growth as we diversify the ways we drive revenue. We've expanded our product offering dramatically, and we have a growing network of partners developing into a vibrant channel. Our customer base has high satisfaction ratings, and there is room to grow our retention even more.
About the Job
We are seeking a Senior Engineer in India to join our fully remote team and play a technical leadership role in evolving OpenSesame’s eLearning platform. You’ll work closely with teammates through Extreme Programming (XP) practices, including test-driven development (TDD), continuous deployment, and evolutionary design. Your work will help drive technical decisions, improve team processes, and strengthen engineering culture.
As a Senior Engineer, you will work across the stack, contributing to both new feature development and improving the design and tests of existing code. Our team is working on a TypeScript, Node.js, and React stack, and you will play a key role in refactoring the existing system while leading new changes. Additionally, you will mentor engineers, foster collaboration, and contribute to a culture of quality, continuous learning, and shared ownership.
This role is both technical and collaborative—you’ll enhance team skills, mentor engineers, and act as a connector across engineering teams. You will lead by example in XP practices while supporting the development of a strong engineering culture within a leaderful, remote-first team.
Performance Objectives
In your first 90 Days:
Get fully integrated into the team’s workflow, develop a deep understanding of the product and architecture, and start contributing to collaborative development processes.
- Team Integration & Shared Ownership: Build relationships with engineers across OpenSesame, learn team workflows, and contribute with a focus on collective ownership of outcomes.
- Technical Contribution: Pair and mob with team members to understand existing systems and contribute in maintaining and developing new features. Apply test-driven development (TDD) and CI/CD to improve feedback loops and to deliver high quality and maintainable solutions.
- Mentorship & Skill Development: Start mentoring engineers, providing technical guidance, and fostering a culture of continuous learning through XP practices. Advise engineering managers on how to take advantage of team members’ strengths and how to address their weaknesses.
- Improve Team Processes: Engage fully in the team's agile ceremonies, retrospectives, and discussions. Help the team refine XP-based workflows, including improving test-driven development (TDD) and evolutionary design strategies.
Within 6 Months:
Take on more leadership in technical decision-making, guide the team’s development practices, and ensure quality in both code and process.
- Drive Team Decisions: Play a key role in shaping the technical direction of the team, ensuring architectural decisions balance scalability, maintainability, and simplicity.
- Lead by Example: Continue engaging in pair programming and mobbing to lead important initiatives while fostering strong collaboration across the organization.
- Incremental Delivery & Vertical Slicing: Help the team break down complex work into vertical slices, ensuring incremental value delivery and fast feedback loops.
- Mentorship & Team Growth: Develop team members’ ability to collectively own their work and an ability to work incrementally without your active involvement. Foster a culture of care around edge cases and quality work.
- Build & Testing Process Improvements: Mentor team members in improving build processes to achieve zero-friction local development and continuous integration. Develop expertise in James Shore’s "Testing Without Mocks" pattern language and begin mentoring others in applying it.
By the end of your first year:
You will have established yourself as a trusted expert across the organization.
- Promote Team Ownership: Foster a culture where each team member feels empowered to take initiative and contribute to the success of the team. Encourage shared responsibility for quality and maintainability.
- Help Shape Team Strategy: Work with engineering leadership to define and implement long-term technical strategies that align with company goals. Lead initiatives that enhance the team’s ability to execute efficiently within the XP framework.
- Enhance XP Practices Across Teams: Act as a technical connector, helping align best practices in test-driven development (TDD), continuous deployment, and evolutionary design across engineering teams.
Tech Stack
- TypeScript / Node.js / React
- Terraform
- Docker
- AWS
Details
Location: This role is based in India. We operate as a remote-first company, and periodically host in-person all-company meetings. All positions require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days. All positions require the legal ability (passport and travel visa) to travel to the US, excellent spoken and written English skills, and reliable, high-bandwidth Internet connectivity. Fluency in Gujarati or Hindi is also preferred.
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, and we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences.
Compensation: At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including ISOs, health insurance and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.
Senior Software Engineer - Mexico City Based
About OpenSesame
OpenSesame's mission is to help develop the world's most productive and admired workforces. We do this by delivering a comprehensive catalog of elearning courses from the world's top publishers. We add value to customers through their entire learning journey.
While it appears to most people that we just sell training courses (over 40,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.
We are at a pivotal time in our growth as we diversify the ways we drive revenue. We've expanded our product offering dramatically, and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings and there is room to grow our retention even more.
About the Job
We are seeking a Senior Engineer to join our team and contribute to the growth and success of OpenSesame’s eLearning platform. As a Senior Engineer, you’ll work across the stack to develop new features, improve existing systems, and ensure high standards of performance and scalability. At OpenSesame, we are evolving toward Extreme Programming (XP) practices, and you’ll spend much of your time pairing or mobbing with other engineers to develop solutions collaboratively as we modernize and improve our systems.
This role requires a well-rounded engineer who can move seamlessly between front-end and back-end tasks, understands cloud infrastructure, and has experience with automated deployments. You’ll mentor and support other engineers, provide technical guidance, improve team processes, and help others level up their skills.
Performance Objectives:
In your first 90 days: Get fully integrated into the team’s workflow, develop a deep understanding of the product and architecture (including legacy systems written in Drupal 7 and Angular), and start contributing to collaborative development processes.
- Team Integration & Shared Ownership: Collaborate with the team to understand ongoing projects, key systems, and the current state of the product, with a specific focus on learning the legacy systems and their role in the platform.
- Contribute to Team Success: Actively participate in pair programming and mob programming to develop new features and resolve issues. Ensure the code the team produces is well-tested, scalable, and maintainable.
- Mentorship & Peer Support: Start mentoring team members by sharing insights, providing technical guidance, and supporting collaborative problem-solving. Help peers grow by offering constructive feedback and learning together through daily pairing and mobbing.
- Improve Team Processes: Engage fully in the team’s agile ceremonies, retrospectives, and discussions. Contribute to refining XP-based processes, such as test-driven development (TDD), to enhance team productivity and satisfaction.
Within 6 months: Take on more leadership in technical decision-making, guide the team’s development practices, and ensure quality in both code and process, while deepening your understanding of legacy systems and their modernization.
- Drive Team Decisions: Play a larger role in shaping the technical direction of the team. Work with others to ensure architectural decisions and designs reflect the collective needs of the product and its scalability, while embracing XP practices such as “YAGNI” (“You aren’t gonna need it”) and “Do the simplest thing that could possibly work.”
- Lead by Example: Continue to engage in pairing and mobbing to lead important tasks within the context of team goals. Lead initiatives to improve systems, performance, and workflows in a way that benefits the whole team.
- Collaborative Development: Work closely with Product and Design to ensure features meet business goals and deliver value. Facilitate collaboration within the team to break down silos and encourage collective ownership. Ensure that everyone’s voice is heard in pairing and mobbing sessions.
- Incremental Delivery & Vertical Slicing: Help the team break down complex features into vertical slices that deliver incremental value. Encourage the team to focus on releasing small, functional increments to ensure fast feedback and continuous improvement, particularly in legacy areas where change may be more challenging.
- Strengthen Team Dynamics: Act as a peer leader, supporting the growth and development of fellow engineers through mentoring and guiding technical decision-making in a way that aligns with the team’s XP practices. Help the team continually improve their mobbing, pairing, and TDD workflows.
By the end of your first year: Establish yourself as a technical leader within the team, while fostering a culture of shared ownership, collaboration, and continuous improvement.
- Promote Team Ownership: Foster a culture of team ownership, where each member feels empowered to take initiative and contribute to the success of the team. Encourage shared responsibility for the codebase and the product, ensuring daily pairing and mobbing lead to sustainable, high-quality solutions.
- Mentor & Develop Peers: Continue to mentor team members at all levels, helping mid-level engineers develop leadership and technical skills. Cultivate a strong sense of collaboration and knowledge-sharing within the team and across the organization through pair and mob programming.
- Help Shape Team Strategy: Work with engineering leadership to define and implement long-term strategies for your team, ensuring that technical vision aligns with company goals. Lead initiatives that enhance the team’s ability to execute efficiently within the XP framework, focusing on continuous delivery and iterative improvement.
- Advise Management: Provide thoughtful input to management on the team’s needs and capabilities. Identify areas where additional resources, tools, or training could help the team achieve its goals. Advocate for strategies that align with the team’s strengths and address gaps in skills or processes, ensuring the team’s long-term success and growth.
Tech Stack
This team owns and maintains our marketplace stack, built on Drupal 7 and Angular, which continues to deliver critical value to our customers. At the same time, we are actively modernizing our stack to leverage more contemporary technologies, including TypeScript, Node.js, React, and Terraform. Team members will work with both the legacy and modern systems, ensuring continuity and stability in our marketplace while contributing to its evolution.
- TypeScript / Node.js / React / Angular
- PHP / Drupal
- C# / .NET
- Python
- Terraform
- Docker
- AWS
Location: This role is based in Mexico City, Mexico. We operate as a remote-first company, and periodically host in-person all-company meetings. All positions require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days. All positions require the legal ability (passport and travel visa) to travel to the US, excellent spoken and written English skills, and reliable, high-bandwidth Internet connectivity.
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, and we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences.
Compensation: At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.
CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.
Associate Business Systems Administrator
About OpenSesame
OpenSesame’s mission is to help develop the world’s most productive and admired workforces. We offer a comprehensive catalog of more than 40,000 eLearning courses from top publishers, but we genuinely provide companies with the opportunity to enhance and upgrade the skills of their employees.
As we grow, we diversify revenue streams, expand our product offerings, and strengthen our partner network. Our customer base has high satisfaction ratings, and there is significant opportunity to further improve retention and overall impact.
Learn more: www.opensesame.com/about
About the Team
At OpenSesame, the Information Systems team empowers employees with the tools and systems to deliver exceptional customer service. We maintain Salesforce and key business platforms, streamline operations through automation, and enhance the employee experience through cross-functional collaboration.
About the Role
We’re seeking a motivated and detail-oriented Associate Business Systems Administrator to support our Salesforce platform and other core business systems. This is a great opportunity for someone eager to grow their technical skills, collaborate cross-functionally, and build a career within the Salesforce ecosystem.
As a key member of the Information Systems team, you’ll contribute to system administration, user support, process automation, and data management—helping ensure our systems run efficiently and our users are set up for success.
Performance Objectives:
Within 30 Days:
- Gain a general understanding of OpenSesame’s Salesforce environment and business systems.
- Complete onboarding, familiarize yourself with existing automation, and support user management requests, such as role and profile adjustments.
- Complete routine administration tasks within 2 business days and process at least 5 minor system modifications.
Within 60 Days:
- Collaborate with other Salesforce administrators to identify process inefficiencies and recommend solutions.
- Assist in resolving user-reported Salesforce issues, ensuring at least 95% of business requests are implemented within agreed-upon timelines.
- Document and update system changes within 48 hours to ensure alignment with business processes.
Within 90 Days:
- Develop a standardized set of training materials and best practice guidelines for end users.
- Conduct at least one training session to improve adoption and efficiency.
- Take ownership of data imports, exports, and clean-up efforts, ensuring completion of data-related tasks within 2 business days.
- Participate in at least one significant process improvement that enhances system efficiency.
Within 120 Days:
- Attend at least two training sessions or webinars per quarter to stay updated with the latest Salesforce releases and best practices.
- Work toward Salesforce Administrator certification, demonstrating a commitment to professional development.
Location: This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year.
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.
Compensation: The pay range for this position is generally between $50,000-$70,000 per year and depends on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation.
Associate Business Systems Administrator - Mexico City Based
About OpenSesame
OpenSesame’s mission is to help develop the world’s most productive and admired workforces. We offer a comprehensive catalog of more than 40,000 eLearning courses from top publishers, but we genuinely provide companies with the opportunity to enhance and upgrade the skills of their employees.
As we grow, we diversify revenue streams, expand our product offerings, and strengthen our partner network. Our customer base has high satisfaction ratings, and there is significant opportunity to further improve retention and overall impact.
Learn more: www.opensesame.com/about
About the Team
At OpenSesame, the Information Systems team empowers employees with the tools and systems to deliver exceptional customer service. We maintain Salesforce and key business platforms, streamline operations through automation, and enhance the employee experience through cross-functional collaboration.
About the Role
We’re seeking a motivated and detail-oriented Associate Business Systems Administrator to support our Salesforce platform and other core business systems. This is a great opportunity for someone eager to grow their technical skills, collaborate cross-functionally, and build a career within the Salesforce ecosystem.
As a key member of the Information Systems team, you’ll contribute to system administration, user support, process automation, and data management—helping ensure our systems run efficiently and our users are set up for success.
Performance Objectives:
Within 30 Days:
- Gain a general understanding of OpenSesame’s Salesforce environment and business systems.
- Complete onboarding, familiarize yourself with existing automation, and support user management requests, such as role and profile adjustments.
- Complete routine administration tasks within 2 business days and process at least 5 minor system modifications.
Within 60 Days:
- Collaborate with other Salesforce administrators to identify process inefficiencies and recommend solutions.
- Assist in resolving user-reported Salesforce issues, ensuring at least 95% of business requests are implemented within agreed-upon timelines.
- Document and update system changes within 48 hours to ensure alignment with business processes.
Within 90 Days:
- Develop a standardized set of training materials and best practice guidelines for end users.
- Conduct at least one training session to improve adoption and efficiency.
- Take ownership of data imports, exports, and clean-up efforts, ensuring completion of data-related tasks within 2 business days.
- Participate in at least one significant process improvement that enhances system efficiency.
Within 120 Days:
- Attend at least two training sessions or webinars per quarter to stay updated with the latest Salesforce releases and best practices.
- Work toward Salesforce Administrator certification, demonstrating a commitment to professional development.
Location: This role is based in Mexico City, Mexico. We operate as a remote-first company, and periodically host in-person all-company meetings. All positions require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days. All positions require the legal ability (passport and travel visa) to travel to the US, excellent spoken and written English skills, and reliable, high-bandwidth Internet connectivity.
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, and we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences.
Compensation: At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation.
Compliance Analyst
About OpenSesame
OpenSesame’s mission is to help develop the world’s most productive and admired workforces. We offer a comprehensive catalog of more than 40,000 eLearning courses from top publishers, but what we truly provide is the opportunity for companies to enhance and upgrade the skills of their employees.
As we continue to grow, we are diversifying revenue streams, expanding our product offerings, and strengthening our partner network. Our customer base has high satisfaction ratings, and there is significant opportunity to further improve retention and overall impact.
Learn more: www.opensesame.com/about
About the Team
At OpenSesame, the Compliance Team plays a critical role in ensuring adherence to industry standards, regulatory requirements, and internal security policies. We are a collaborative and detail-oriented team dedicated to maintaining compliance with ISO 27001, SOC 2, and other frameworks while supporting internal and external audits. As our company scales, this role offers a unique opportunity to develop expertise in compliance and information security.
About the Role
We are seeking a detail-oriented and proactive Compliance Analyst to support our compliance and security initiatives. In this role, you will help manage policy documentation, evidence collection, audit preparation, vendor risk assessments, and customer security inquiries. If you thrive in an environment that values security, compliance, and process improvement, this is an excellent opportunity to grow with a dynamic team.
Performance Objectives
Within 30 Days:
- Become familiar with OpenSesame’s compliance frameworks, including ISO 27001, SOC 2, and GDPR.
- Assist in evidence collection and documentation for ongoing audits using our GRC tool Drata.
- Review existing security policies and identify areas for clarification or updates.
Within 60 Days:
- Collaborate with cross-functional teams to track and follow up on compliance-related tasks.
- Support the completion of security questionnaires for customers.
- Assist in vendor risk assessments and documentation management.
- Take ownership of monitoring and responding to customer requests in our Trust Center.
Within 90 Days:
- Independently manage certain compliance tasks, including policy updates and audit preparations.
- Identify and propose improvements to compliance processes and documentation workflows.
- Contribute to internal compliance training and awareness initiatives.
Location: This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year.
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.
Compensation: The pay range for this position is generally between $50,000-$70,000 per year and depends on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.
CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.
Compliance Analyst - Mexico City Based
About OpenSesame
OpenSesame’s mission is to help develop the world’s most productive and admired workforces. We offer a comprehensive catalog of more than 40,000 eLearning courses from top publishers, but what we truly provide is the opportunity for companies to enhance and upgrade the skills of their employees.
As we continue to grow, we are diversifying revenue streams, expanding our product offerings, and strengthening our partner network. Our customer base has high satisfaction ratings, and there is significant opportunity to further improve retention and overall impact.
Learn more: www.opensesame.com/about
About the Team
At OpenSesame, the Compliance Team plays a critical role in ensuring adherence to industry standards, regulatory requirements, and internal security policies. We are a collaborative and detail-oriented team dedicated to maintaining compliance with ISO 27001, SOC 2, and other frameworks while supporting internal and external audits. As our company scales, this role offers a unique opportunity to develop expertise in compliance and information security.
About the Role
We are seeking a detail-oriented and proactive Compliance Analyst to support our compliance and security initiatives. In this role, you will help manage policy documentation, evidence collection, audit preparation, vendor risk assessments, and customer security inquiries. If you thrive in an environment that values security, compliance, and process improvement, this is an excellent opportunity to grow with a dynamic team.
Performance Objectives
Within 30 Days:
- Become familiar with OpenSesame’s compliance frameworks, including ISO 27001, SOC 2, and GDPR.
- Assist in evidence collection and documentation for ongoing audits using our GRC tool Drata.
- Review existing security policies and identify areas for clarification or updates.
Within 60 Days:
- Collaborate with cross-functional teams to track and follow up on compliance-related tasks.
- Support the completion of security questionnaires for customers.
- Assist in vendor risk assessments and documentation management.
- Take ownership of monitoring and responding to customer requests in our Trust Center.
Within 90 Days:
- Independently manage certain compliance tasks, including policy updates and audit preparations.
- Identify and propose improvements to compliance processes and documentation workflows.
- Contribute to internal compliance training and awareness initiatives.
Location: This role is based in Mexico City, Mexico. We operate as a remote-first company, and periodically host in-person all-company meetings. All positions require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days. All positions require the legal ability (passport and travel visa) to travel to the US, excellent spoken and written English skills, and reliable, high-bandwidth Internet connectivity
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Compensation: At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.
CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.
Product Analyst - Mexico City Based
About OpenSesame
OpenSesame’s mission is to help develop the world’s most productive and admired workforces. We deliver a comprehensive catalog of eLearning courses from the world’s top publishers. We add value to customers through their entire learning journey.
While it appears to most people that we just sell training courses (40,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.
We are at a pivotal time in our growth as we diversify how we drive revenue. We’ve expanded our product offering dramatically and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings, and there is room to grow our retention even more.
About the Job
At OpenSesame, we use technology to create engaging learning environments that educate, empower, and inspire. As a Product Analyst, you’ll play a key role in driving data-informed decisions and supporting our Product-Led Growth (PLG) strategy. Your focus will be on maximizing our product’s potential as the main driver of user acquisition, expansion, and retention. This role involves taking full ownership of data analytics, automating data pipelines, and developing product health metrics to make our product team smarter and more efficient.
Performance-Based Objectives:
Insights-Driven Leadership:
- In the first 30 Days: Deeply understand OpenSesame’s product offerings, user behavior, and the PLG ecosystem. Establish robust analytics practices and product health metrics.
- Establish systems for collecting, analyzing, and acting on customer feedback. This includes integrating stakeholder and customer feedback loops, NPS surveys, support tickets, and internal feature requests.
- Build the necessary data and analytics infrastructure and processes to guarantee an empowered product team that drives successful outcomes.
Driving Product Outcomes:
- After 90 Days: Integrate comprehensive data analysis into our daily operations, providing access to detailed user behavior, market trends, and product performance data.
- Enable Product Managers to use data, analytics and insights to identify and prioritize solutions with the highest business value, addressing bugs, security findings, and technical debt.
- Ensure the roadmap planning and prioritization process are deeply informed by analytics. Features deliver demonstrable increases in customer acquisition, engagement, and retention.
Innovation & Product Strategy:
- After six months: Identify the key growth levers for usage optimization and influence product team focus across all products.
- Segment users based on behavior, feature usage, and lifecycle stage. Develop targeted engagement strategies such as personalized onboarding flows, feature-specific educational content, and retention campaigns.
- Proactively identify and drive opportunities to optimize products for increased user acquisition, engagement, and monetization. Translate analysis results into meaningful product and business recommendations.
Thought Leadership & Strategic Impact:
- After 1 Year: Establish yourself as a thought leader and expert in the product domain. Influence the strategic direction of OpenSesame by delivering high-impact analyses that demonstrate a deeper understanding of user engagement and product metrics.
Location: This position can be based in Mexico City, Mexico. We operate as a remote-first company and invest in all-company in-person meetings several times a year.
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.
Compensation: At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.
CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.
Senior Product Analyst
About OpenSesame
OpenSesame’s mission is to help develop the world’s most productive and admired workforces. We deliver a comprehensive catalog of eLearning courses from the world’s top publishers. We add value to customers through their entire learning journey.
While it appears to most people that we just sell training courses (40,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.
We are at a pivotal time in our growth as we diversify how we drive revenue. We’ve expanded our product offering dramatically and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings, and there is room to grow our retention even more.
About the Job
At OpenSesame, we use technology to create engaging learning environments that educate, empower, and inspire. As a Senior Product Analyst, you’ll play a key role in driving data-informed decisions and supporting our Product-Led Growth (PLG) strategy. Your focus will be on maximizing our product’s potential as the main driver of user acquisition, expansion, and retention. This role involves taking full ownership of data analytics, automating data pipelines, and developing product health metrics to make our product team smarter and more efficient.
Performance-Based Objectives:
Insights-Driven Leadership:
- In the first 30 Days: Deeply understand OpenSesame’s product offerings, user behavior, and the PLG ecosystem. Establish robust analytics practices and product health metrics.
- Establish systems for collecting, analyzing, and acting on customer feedback. This includes integrating stakeholder and customer feedback loops, NPS surveys, support tickets, and internal feature requests.
- Build the necessary data and analytics infrastructure and processes to guarantee an empowered product team that drives successful outcomes.
Driving Product Outcomes:
- After 90 Days: Integrate comprehensive data analysis into our daily operations, providing access to detailed user behavior, market trends, and product performance data.
- Enable Product Managers to use data, analytics and insights to identify and prioritize solutions with the highest business value, addressing bugs, security findings, and technical debt.
- Ensure the roadmap planning and prioritization process are deeply informed by analytics. Features deliver demonstrable increases in customer acquisition, engagement, and retention.
Innovation & Product Strategy:
- After six months: Identify the key growth levers for usage optimization and influence product team focus across all products.
- Segment users based on behavior, feature usage, and lifecycle stage. Develop targeted engagement strategies such as personalized onboarding flows, feature-specific educational content, and retention campaigns.
- Proactively identify and drive opportunities to optimize products for increased user acquisition, engagement, and monetization. Translate analysis results into meaningful product and business recommendations.
Thought Leadership & Strategic Impact:
- After 1 Year: Establish yourself as a thought leader and expert in the product domain. Influence the strategic direction of OpenSesame by delivering high-impact analyses that demonstrate a deeper understanding of user engagement and product metrics.
Location: This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year.
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.
Compensation: The pay range for this position is generally between $130,000-$160,000 per year and depends on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.
CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.