Location: At the moment, we are all working remotely. However, we have offices in London and New York, and this position can be based in either office or remote in the US or UK (subject to your existing legal right to work in either jurisdiction).

About OpenFin

OpenFin is a fast-growing financial technology company backed by the world’s largest banks and most respected Fintech VCs, including J.P. Morgan, Barclays, HSBC, Wells Fargo, SC Ventures, Bain Capital Ventures, DRW, Nyca Partners, and Pivot Investment Partners.  OpenFin modernizes and democratizes app development and distribution in the finance space. We provide a secure OS that brings a fast and intuitive app experience to the financial desktop. Built on Google’s Chromium and GitHub’s Electron open source projects, OpenFin combines native experience, data sharing, lightning-fast distribution, and robust security with an agile web development and deployment model to accelerate digital transformation and innovation. OpenFin is used by thousands of developers to deploy and run more than 1200 apps at more than 1500 financial institutions.

About the Role

A Support Associate Intern will assist the OpenFin Customer Support team in a variety of facets. As an intern, you will be contributing by answering customer inbound queries, revamping our self-help materials and producing Support articles.

Responsibilities

Candidates can expect to be exposed to a variety of technologies and OpenFin product features. Additionally, candidates will be able to appreciate how customers in the Financial space are leveraging OpenFin to build web front-end applications..

This role is ideal for candidates who want to code, write documentation, interact with customers and gain a ton of insight into web development in the financial landscape.

Potential Projects:

  • Revamp Support Knowledge Base
  • Define Support 1st line process
  • Complete internal ‘Support Getting Started’

What We’re Looking For

  • Excellent troubleshooting skills - resourceful, problem solver
  • Customer Relationship skills
  • Excellent communication skills
  • Willingness to learn new technologies
  • Some understanding of web technologies

Life at OpenFin

At OpenFin, our mission is to stay on the cutting edge of web technologies and to enable our customers to do the same. While we are currently remote, we pride ourselves on our friendly, diverse, understanding office culture. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. Our employees have a diverse set of interests and experiences, and we encourage you to explore those interests and share with us! We have regular happy hours and social events. Our office and our employees are conducive to a productive learning experience -- all the while creating innovative and compelling solutions for our clients.

 

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