About Opendoor

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the Team

The role of a Relationship Manager entails managing relationships with high-value customer accounts, focusing on platform training, product adoption, and revenue growth within Open Exchange. Acting as the primary point of contact, the manager advocates for their accounts, fostering partnership champions and power users. They establish recurring touchpoints to nurture relationships, conduct virtual and in-person meetings, and collaborate with partners to develop a shared business development roadmap. Responsibilities also include project managing the roadmap internally, driving revenue growth through cross-selling, upselling, and renewals, and maintaining accurate account plans and CRM pipelines. Additionally, they liaise cross-functionally to address client challenges, ensure successful onboarding experiences for new products, and communicate partner needs internally.

Role Responsibilities

Own a book of high value, existing customer accounts, overseeing platform training, product adoption & revenue growth
Drive increased, cross-sell, upsell, and renewal revenue, along with future NPS scores, and customer reference ability
Serve as your accounts’ primary point of contact for all things Open Exchange; creating partnership champions and power users at your accounts
Set up recurring touch points with counterparts at your accounts to grow the relationship and give relevant partner updates
Attend and/or lead monthly and quarterly meetings virtually and 1-2 weeks in-person meetings annually for trade shows or partner visits
Collaborate with partners on a shared Business Development roadmap that meets their business needs and priorities; owning documentation, account plans, and timelines
Own CRM documentation and management in Hubspot
Provide client feedback to help develop product roadmaps internally at OX to deliver on the shared goals
Complete Account Plans for their accounts and keep them current as new products & services are evaluated and won
Partner cross-functionally to organize internal resources to solve client business challenges
Understand when to bring in Product Experts to assist in upsell opportunities
Maintain ongoing training as products progress or elevate out-of Go To Market incubation
Partnering with the growth team to ensure a successful implementation and onboarding experience for their accounts when expanding into new and existing products

Skills Needed:

7+ years of experience in quote-carrying enterprise sales, business development, or a relevant role
1+ years of experience in a fast-growth technology company
Have experience closing enterprise-sized deals of at least $40,000
Real Estate Industry Knowledge
CRM Management proficiency; Hubspot preferred
Proven track record in strategic account management; renewals, cross-selling & upselling
Strong critical thinking and problem-solving skills
Excellent communication skills; written and verbal
Exceptional Customer Service Orientation

Bonus Points if:

Proficiency in analyzing data and metrics to assess client performance
ROI tracking experience

Location:

OD Remote - Remote roles in the US are available in all states EXCEPT Hawaii, Alaska, Montana, or any US Territories.

Compensation:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The pay range for most locations in the US is $99,200- $167,400 annually. In the SF Bay Area of California, Seattle, and New York City Metro area the base salary range is $124,000-$186,000. Pay within the range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

**The above range reflects Open Exchange's expected base salary pay rate range for this role. Selected roles are also eligible for incentive and equity compensation as well as a highly competitive benefits package. Please discuss the details of these additional reward elements with the Recruiter**

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Enterprise Relationship Manager