Operational Trainer

🌏 Manchester – City Tower

💰 From £30,000

💷 Discretionary Company Bonus Scheme

⏰ Monday – Friday (37.5 hours per week)

💖 Our perks

🤸 Hybrid working – you’ll be able to split your time between working in the office and at home.
⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
🤧Paid sick leave – enhanced sick pay of up to 20 full days in a rolling 12-month period.
👨‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.
🤒Healthcare plan – free healthcare via Vitality for you and your family. You’ll receive money back on health appointments e.g., dental, optical and more.
👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
🥝Free breakfast, drinks, and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
🤟Employee discounts – discounts you can access anywhere, anytime for all major shops.
👌1 day volunteer day per year – an opportunity to give back to the community each year.

🚗 Oodle – who are we? 🚗

Our mission is to be the UK’s simplest way to find and finance a great value used car. We want to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible as car buyers deserve oodles of car buying confidence!

We are a team of 450 people located in Manchester, Oxford, and London. Over the past 6 years, we’ve supported 10,000’s of customers on their car buying journey and know 2023 is shaping up to be another exciting year!

🙌 The Role

Operational Trainer at Oodle Car Finance.

If you are passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you!

Our people are at the heart of what we do and make us who we are. Therefore, we are looking for an Operational Training Content Designer to join our QA team who will be responsible for creating, maintaining, and reviewing content to support our regulatory and business training requirements.

What you’ll be getting up to:

The role will cover the following but is not limited to:

Plan, prepare and deliver Operational training to a wide range of new recruits, established staff and key stakeholders
Carry out administrative tasks to include record keeping, training registers and booking schedules
Creating an innovative and engaging training environment and flexing delivery to suit learning styles and audience requirements
Working collaboratively with Operations Teams to ensure training is fit for purpose and delivered for maximum benefit
Keeping abreast of all regulatory updates and changes to ensure training material and delivery is kept up to date
Helping to manage the entire process from content request through to final training versions and ongoing quality checks
Communicating with key internal stakeholders including compliance and senior management for material sign off
Refreshing content regularly to ensure accuracy alongside internal policies
A role model who reinforces excellent behaviours and can develop a culture of collaboration and accountability
Have strong attention to detail with creative flair
Ownership of online learning libraries whilst ensuring housekeeping is clear and detailed to evidence changes in content and rationale
Supporting with Coaching and Academy support as part of the wider function

You’ll be a great fit if you have:

Experience of working in an FCA regulated environment
Ability to partner and collaborate with business stakeholders
Experience of delivering effective, engaging and informative Operational training
A proactive approach, confident demeanour and adaptable to change
Knowledge of key and relevant FCA regulations with a focus to create great customer outcomes
Previous experience of being people focused
Ability to use Word, Excel, Power point and the internet
Excellent accuracy and attention to detail
Ability to prioritise, be organised and efficient

👩‍💻 Hiring Process

☎️ Initial screening (30 mins)
🔦 Capability and values interview with a presentation TBC (1 hour)

💚 Our Values

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.

Embrace being human – empathy and diversity make us stronger
Strive for awesome – it’s awesome when we do better every day
Everyone’s a builder – we’re in this together and we win as a team
Bravely honest – we’re honest with ourselves and everyone else
Think customer – they’re at the heart of everything we do

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.

Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures.

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process please email careers@oodlefinance.com

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone

Resume/CV

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

How did you hear about this job? ( If you are being referred by a current Oodler please give us their name. )

Please indicate your desired salary (don't worry we're not taking this as a firm commitment but we also won't waste your time if we're poles apart!) *

Do have the right to work in the UK for the next 2 years? *

What's your notice period or when are you available to start a new job? *

Do you have your own finance arrangement with Oodle? *

If you answer YES and you go on to become and employee of Oodle, a select number of your colleagues will have access to your personal information and finance details as part of their role. On joining you will be asked to sign a declaration confirming you have been made aware of this and to also confirm that you will not access your own personal information on the company's customer database. As a new employee and a customer you will be prohibited from refinancing or obtaining a future car finance whilst working with the company.

As Oodle is a financial services company, regulated by the Financial Conduct Authority (FCA), confirmation of employment will be subject to a variety of screening checks which will be carried out once an offer of employment is accepted. These checks will include right to work checks, employment references covering the last 5 years, higher education checks, CIFAS checks (IFD & NFD), credit search (soft search), Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check. Please check YES if you have read and understood this statement? *

In relation to the screening checks mentioned in the above statement it is extremely important that you are bravely honest and make us aware as soon as possible at the point of applying to Oodle if you have something to disclose (however big or small.) We explore all inconsistencies that come to light during the screening process for new joiners and, depending on the inconsistency, it may be necessary to withdraw an offer of employment. Do you have something to disclose? *

Please click on following to read our Recruitment Privacy Notice:

https://www.oodlecarfinance.com/recruitment-privacy-notice

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.