Due to a fantastic period of continued growth we now have a new office in central Manchester and are looking for a number of Collections Agents to collect early arrears payments from customers who have HP auto-finance products across the credit spectrum from prime to near sub-prime, and to maximise the payments and recoveries received from customers under their loans once they have missed a payment. We are looking for vibrant, enthusiastic team players from within the collections industry and ideally with a regulated background that want to work with a growing forward thinking company. You need excellent communication skills both written and verbal, and eye for detail and passionate about providing an excellent customer experience.
Your day will consist of calling customers, taking payments from them, negotiating credit arrangements, tracing uncontactable customers, and using your judgement to maximise payments from customers depending on their circumstances. You will need to work closely with other team members, be rigid in recording your conversations on our system, and work within the strict guidelines of the FCA on treating customers fairly.
The Collections team are currently open to customers 8am to 8pm Monday to Saturday so teams must be prepared to cover those hours, not all in one go however, this role will work shifts. We work hard but have Oodles of fun! We have a fridge full of diet coke/coke, a cupboard full of bagels, bread and cereal, (you'll never skip breakfast again!) and a complimentary company lunch at least once a month.
What we offer;
- Competitive Salary
- Company Bonus
- Healthcare with Family cover
- Share Options for Top performers
- 25 days holiday (plus bank holidays)
- 3-day induction in our Oxford HQ (Travel and Accommodation paid)
- Full training and development
- Mentoring scheme
Perks and other extras;
- Paid day off to Volunteer with our nominated charity
- Complimentary Fresh Fruit, Diet Coke/ Coke, Bean to Cup coffee, Breakfast cupboard, Company lunch every month.
- Seasonal social events
Oodle Car Finance is changing the way people buy cars, by putting our customers’ needs front and centre of the biggest retail market in the UK. We are bringing the used-car market bang up to date by building modern, digital, retail processes around what the customer actually needs. Although we primarily provide loans for our customers and link them up with some of the UK’s best car dealers (in one rapid, blink-and-you-miss-it, digital procedure), that is just the start. Our ultimate goal is to make buying a car as easy as buying a t-shirt on Amazon. With a glove box full of powerful algorithms (and investment from some of the world’s most reputable financial institutions) we have been building and developing a customer-first, fully integrated digital retail experience inspired by Amazon’s one-click model. We’re not quite there yet, but with our proprietary loan technology, machine learning, and Big Data infrastructure, we’re shooting for the stars.
To help us achieve our ultimate mission to create a best-in-class consumer experience - where our customers reap the benefits - we are looking for exceptional individuals to join our team. And revel in the ride. We need outstanding people with buckets full of energy, desire, curiosity and a can-do attitude to thrive in a fast-paced (and fun) entrepreneurial environment. Everyone at Oodle has an input on how we develop and how we change the game.