As part of our consumer facing business, we are looking for Customer Sales Advisors with experience in telesales and a passion for Cars! This team are the first point of contact for customers who are looking to finance a car, and as a Customer Sales Advisor you will need to guide customers through the finance application journey, and onto find their dream car, providing a world class customer experience; exceeding their expectations.
You will be responsible for driving the customer journey by pro-actively responding to customer enquiries, supporting requests of updates to information and working with the rest of the business to provide positive customers outcomes at every juncture. All interactions with Oodle customers are conducted with the highest standards and comply with regulatory requirements as well as working in an efficient, timely manner. Previous experience working in telephone-based customer services or sales role would be perfect, Motor Industry Finance and Car Sales experience is an advantage but not essential as full training and support will be given. You should have a professional and approachable telephone manner, be proactive and hardworking with excellent organisational skills.
We’re open to customers 9am to 8pm and weekends till 6pm so teams have to be prepared to cover those hours (not all in one go however, we do value work life balance!). This role works shifts and may look like this; a week of 9am-5pm, then 10-6 and 12-8pm, with one weekend in 4 working 10am-6pm Saturday and Sunday (days off in Lieu for weekend work, or overtime rate maybe available.) We can be flexible on these as long as it fits the overall team needs.
What we offer;
- Competitive Basic Salary
- Bonus - Based on team and personal sales targets.
- Pension (non-contributory)
- Healthcare with Family cover
- Share Options for Top performers
- 25 days holiday (plus bank holidays)
- Full training and development, including 3 day induction.
- Mentoring scheme
Perks and other extras;
- Paid day off to Volunteer with our nominated charity
- Complimentary Fresh Fruit, Diet Coke/ Coke, Bean to Cup coffee, Breakfast cupboard, Company lunch every month.
- Seasonal social events - including OodleFest our summer party for Oodlers and their families.
- Fitness Room & Oodle Personal Trainer - weekly classes such as Yoga and training meet ups.
- Monday Night Football Team - "OodleForce"
More about Oodle
Oodle Car Finance is changing the way people buy cars, by putting our customers’ needs front and centre of the biggest retail market in the UK. We are bringing the used-car market bang up to date by building modern, digital, retail processes around what the customer actually needs.
Although we primarily provide loans for our customers and link them up with some of the UK’s best car dealers (in one rapid, blink-and-you-miss-it, digital procedure), that is just the start. Our ultimate goal is to make buying a car as easy as buying a t-shirt on Amazon. With a glove box full of powerful algorithms (and investment from some of the world’s most reputable financial institutions) we have been building and developing a customer-first, fully integrated digital retail experience inspired by Amazon’s one-click model. We’re not quite there yet, but with our proprietary loan technology, machine learning, and Big Data infrastructure, we’re shooting for the stars.
To help us achieve our ultimate mission to create a best-in-class consumer experience - where our customers reap the benefits - we are looking for exceptional individuals to join our team, and revel in the ride. We need outstanding people, with a passion for exceeding customers’ expectations, a drive to succeed and a desire to thrive in a fast-paced culture. Successful applicants will be able to demonstrate energy & passion in all that they do, motivation, curiosity and a can-do attitude.