You are responsible for the overall performance and execution of our 3PL fulfillment operations in , servicing our Ecommerce, Retail, and Wholesale customers in the U.S.. This includes overseeing all daily operational activities (inbound, outbound, inventory & special projects), driving productivity and process enhancements, cultivating 3PL relationships, and championing the On culture as we continue to scale the business.
Your Mission:
You will work with the 3PL Leadership Team as well as regional partners to develop strategies and objectives to achieve targets and drive sustainable high-quality growth for the North American network.
Serve as the main point of contact for daily order priorities for outbound e-commerce, wholesale, and retail orders in collaboration with the Customer Service Team based in Portland, Oregon and the onsite 3PL team.
Communicate daily regarding order confirmations, tracking, and/or product availability with a solution-oriented mindset concerning business risks
Drive accountability with the 3PL for delivering to the forecast provided by On’s customers
Assist 3PL with input on procedures, controls, and staffing to deliver to key performance indicators and business targets.
Build and maintain relationships with Account Services & Happiness Delivery teams to optimize performance.
Assist 3PL leadership and partners with continuous improvement programs driving sustainable processes to support business growth in partnership with the regional logistics services team.
Own operationalizing projects in partnership with regional and global partners while ensuring deadlines, opportunities, and risks are communicated frequently through hypercare.
Champion weekly, monthly & quarterly business review meetings with 3PL partner and drive continuous improvement in support of strategic projects related to outbound order processing, service, and quality.
Work as the Subject Matter Expert to consult with our 3PL provider on: