Head of Operations, Latin America & the Caribbean

 

In short:

As the Head of Operations for the Latin America and Caribbean Region, you will be responsible for overseeing and driving the operational excellence across the end-to-end supply chain of the business. You will ensure on time ship and delivery for Brazil directly and for our Distributors across the rest of the market in both Direct-to-Consumer (DTC) and Business-to-Business (B2B). This role will partner with the Americas’ customer service, sales operations and logistics teams to drive strategic global initiatives for the Latin America and Caribbean Region. 

 

Your mission:

  • Lead and develop high-performing teams to ensure the achievement of expansion in the LATAM & CAC market, fostering a culture of accountability, collaboration, and continuous improvement

 

  • Develop and execute operational and continuous improvement strategies aimed at enhancing operational efficiency and effectiveness, aligned with the company's goals and objectives for the LATAM & CAC region, ensuring alignment with Global counterparts for our LRP

 

  • Lead in the coordination of suppliers, distributors, and third-party logistics providers to optimize supply chain efficiency and implement inventory management strategies to minimize stockouts/excess inventory and ensure timely/cost-effective delivery of products and services

 

  • Lead and optimize customer service operations to deliver exceptional experiences; establish and monitor key performance indicators (KPIs) to measure customer satisfaction and service quality; and optimize existing processes and systems to effectively address customer inquiries, complaints, and feedback

 

  • Partner with IT teams to identify technology solutions that enhance operational efficiency and scalability, including planning, implementation, and execution of technology projects to support business operations and growth objectives, while ensuring seamless integration of technology systems to streamline processes and improve overall performance

 

  • Lead sales operations activities, including order pick-up forecasting, planning, and analysis; optimize system processes and workflows to drive revenue growth and maximize sales effectiveness

 

Your Story:

  • 8+ years of experience in operations or supply chain management, within a multinational organization preferably within the consumer goods, retail, or e-commerce industries

  

  • 3+ years of experience building and leading high-performing teams with the ability to motivate and inspire teams to achieve goals

 

  • Strong understanding of DTC and B2B customer service principles and best practices in the Latin America and Caribbean region

 

  • Deep knowledge of end-to-end supply chain processes, including demand planning, procurement, logistics, and distribution. Experience working with a distributor network is required and 3PL/4PL partners is a plus!

 

  • You have proven experience shaping high-level strategies and working through many cross-functional teams across time zones to meet objectives, but love to also get your hands dirty and do some heavy lifting yourself

 

  • Fluent in English and Spanish (Portuguese and other additional languages are a plus)

 

  • Able to travel internationally up to 25% of the time, as business requires

 

Meet the team:

At On LATAM & CAC, we are passionate about movement, the planet, and our community, growing our team, and bringing the fastest-growing sportswear brand globally, to new customers. We are a collaborative and diverse operations team that partners with all departments at On to deliver WOW to our customers through on-time delivery of products with the highest quality possible. We take pride in exceeding expectations and driving operational excellence by establishing and improving processes, and challenging the status quo.

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