At a glance:

Embark on a pivotal journey within the world of global trade with a role that puts you at the helm of enhancing our Customs Operations across the Americas. In this role, you're at the helm of ensuring that every inbound shipment to the USA, Canada, and Brazil navigates the complexities of customs with precision, efficiency, and strict compliance.

But it's more than just paperwork; it's about championing the seamless flow of goods across borders, enabling our business to thrive in a competitive global market. You'll strategically manage our customs brokers to uphold our operational excellence, specializing in critical FSFE (First Sale for Export) transactions and tailored broker management for this significant region.

Join us to make a definitive impact, streamlining our customs processes and setting new standards in operational success. 

Your Team:

The Customs Operations Team, operating under the Finance umbrella, is an essential facet of our global logistics and supply chain endeavors. This team ensures the streamlined and compliant movement of goods into our different markets globally, embodying the core of our international operations. As a member, you'll integrate into a global team of professionals adept at managing the complexities of customs regulations and procedures. Our team thrives on an athlete's spirit, demonstrating resilience, agility, and a collaborative ethos, with each individual bringing a diverse set of skills and experiences to overcome challenges and foster enhancements in our customs processes.

Being inherently multicultural and strategically stationed across Zurich, Vietnam, and now expanding into the USA, our team epitomizes global collaboration. We're dedicated to efficiency, compliance, and innovation, engaging closely with customs brokers, internal stakeholders, and international partners to refine our import operations. Emphasizing professional development and continuous learning, the Customs Operations Team is committed to maintaining leadership in industry standards and best practices. In this expanding global team, your input will be pivotal, directly influencing the growth and success of our worldwide operations, where every contribution is deeply valued.

Your Mission:

  • Streamline the customs clearance process for all inbound shipments to the Americas, ensuring compliance with regulations.
  • Oversee and ensure the accuracy and timeliness of all required customs documentation, including FSFE transactions.
  • Maintain all customs documentation for audit readiness.
  • Act as the primary liaison for our nominated customs brokers, overseeing documentation flow and providing support on daily requests.
  • Review and monitor customs brokers' performance through KPIs and QBRs, with a particular focus on FSFE compliance and efficiency.
  • Prepare detailed customs and tracking reports to manage duties, values, and entry volumes.
  • Drive continuous improvements in customs operations for greater efficiency and accountability.

Your Story:

  • 5+ years of experience in logistics, customs, or import/export processes, with specific expertise in FSFE.
  • Holds a relevant degree in international management, logistics, economics, international trade, and/or possesses a customs broker license/background.
  • Demonstrated practical knowledge of customs law, import procedures, customs valuation, preferential origin procedures, and FSFE.
  • Ability to multitask, prioritize, and manage cross-functional topics effectively.
  • Excellent communication skills, with the ability to simplify complex technical issues for diverse audiences.
  • Utilizes data-driven decision-making in daily operations.
  • Passionate about establishing seamless processes and a proactive problem-solving mindset.
  • Experience in project management and implementing process improvements.
  • Experience in data science/analytics is beneficial.

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